Hire Desk Controller

Hiredesk Controller

Job Description:

Essential Access Platforms & Essential Site Services is a trusted provider of powered access platforms in the UK & rehire equipment nationally. We are a young, rapidly growing company that is dedicated to providing the best possible service in each aspect of what we do.

Our Head Office is based in Walkden, Greater Manchester and is progressing with a hardworking and committed team with over 50 years’ experience in the industry, that share the same passion.

The position of Hire Controller will be based on our rehire team & requires you will be part of a team who services our customers’ requirements on a daily basis. This could be anything from a quote on an existing hire to a query on an existing hire.

Responsibilities include:

• Converting hire enquiries to orders
• Actioning Off hires, general day to day customer service tasks for live hires
• Have the ability to problem solve
• Excellent telephone manner along with great written and verbal communication skills
• Use in house system in order to check availability and process the hire accurately to minimise mistakes leading to potential credits
• Attention to detail
• Provide a consistently good service in order to exceed customers' expectations
• Deal with customer enquiries in a professional and polite manner
• Build strong and helpful relationships with colleagues and customers

The ideal candidate will have: -

• Previous experience in a similar role within the hire industry
• Be proactive
• Excellent customer service and relationship skills
• Good organisational skills with the ability to multi task and work under pressure
• Have confidence in a busy, customer facing role
• Good attention to detail

Working days Monday – Friday 8-5.30pm.

Working from home is not an option in this role.

Job Type: Full-time

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Experience:

• customer service: 2 years (required)
• hire desk: 2 years (required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: £27,000.00-£32,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person