Hirin For Program Manager RPO

Job Description: Program Manager RPO

Location: Onsite at Client Location

Function: Recruitment Process Outsourcing (RPO)

Reporting To: Engagement Partner – RPO Director

Role Overview

We are looking for an experienced Program Manager to lead the onsite delivery of a

large-scale, high-volume RPO engagement for a leading global technology

company. The role will have end-to-end oversight of the hiring program, managing a

large recruitment team and ensuring delivery against agreed hiring targets, timelines,

quality standards and service-level agreements (SLAs).

The Program Manager will serve as the primary onsite delivery contact, working

closely with client stakeholders and Careernet leadership to drive hiring outcomes,

operational efficiency and stakeholder satisfaction.

Key Responsibilities

1. Program & Delivery Management

• Own end-to-end delivery of the hiring program, ensuring achievement of

agreed hiring targets, milestones and SLAs.

• Develop and manage program plans, hiring forecasts, delivery dashboards

and performance reports.

• Monitor recruitment progress, identify delivery risks and implement corrective

actions to ensure targets are met.

• Drive consistent recruitment processes and governance across the program.

2. Team Leadership & Performance Management

• Oversee a large recruitment team comprising team leads, sourcers and

recruitment coordinators.

• Drive team productivity, recruiter performance, accountability and adherence

to defined delivery metrics.

• Review team performance regularly, identify bottlenecks and implement

improvement plans.

• Ensure effective resource allocation and capacity planning based on hiring

demand and requisition volumes.

3. Client & Stakeholder Management

• Act as the primary onsite delivery interface with client stakeholders, ensuring

regular communication and alignment on hiring priorities.

• Conduct periodic business reviews and delivery governance meetings,

presenting performance, risks, challenges and action plans.

• Proactively manage escalations, resolve operational challenges and drive

timely decision-making.

• Build strong working relationships with hiring managers and Talent Acquisition

stakeholders to improve recruitment outcomes.

4. Recruitment Operations & Process Excellence

• Monitor the recruitment funnel, including sourcing, screening, interviews,

feedback, offers and onboarding.

• Analyse conversion ratios, turnaround times, recruiter productivity and

pipeline health to identify improvement opportunities.

• Drive timely requisition allocation, interview coordination, feedback closure

and offer management.

• Ensure recruitment processes, reporting and operational practices are

consistently followed across the team.

5. Governance, Reporting & Risk Management

• Establish and maintain a robust governance framework with clear ownership,

reporting cadence and escalation mechanisms.

• Track hiring performance against targets and provide accurate, data-driven

insights to client and internal leadership.

• Identify potential risks to hiring delivery and implement mitigation plans.

• Ensure compliance with agreed processes, confidentiality requirements and

client policies.

6. Internal Leadership & Collaboration

• Report to the Engagement Partner – RPO Director, providing regular updates

on delivery performance, risks, resource requirements and client feedback.

• Partner with the Engagement Partner on strategic priorities, delivery

improvements, commercial considerations and account growth opportunities.

• Coordinate with internal recruitment, operations and support teams to ensure

seamless program execution.

Required Experience & Skills

• 10+ years of experience in recruitment / talent acquisition, with significant

experience managing large-scale recruitment programs.

• Proven experience in high-volume hiring, RPO delivery or large recruitment

operations.

• Demonstrated ability to lead large teams through team leads and other

delivery managers.

• Strong client-facing and stakeholder management experience, preferably in a

large enterprise or technology organization.

• Strong understanding of recruitment metrics, hiring funnels, SLAs, productivity

measures and delivery governance.

• Excellent analytical, problem-solving, planning and escalation management

skills.

• Strong communication, presentation and leadership capabilities.

• Proficiency in recruitment dashboards, reporting tools and applicant tracking

systems.

Success Measures

• Achievement of agreed hiring targets and onboarding timelines.

• Adherence to recruitment SLAs and turnaround times.

• Team productivity, recruitment funnel conversion and delivery efficiency.

• Client stakeholder satisfaction and effective issue resolution.

• Accuracy of reporting, strength of governance and proactive risk

management.

Role Expectation: This is a hands-on, onsite program leadership role requiring

strong ownership of day-to-day delivery, effective management of a large recruitment

team and the ability to maintain a clear, consolidated view of the overall hiring

program.