Hiring CRM Project Manager

Greetings from The Solution Consulting FZCO (TSC)

We are a group of software companies headquartered in Dubai (The Solution Consulting FZCO) and offices in Cochin and Saudi Arabia. The Solution Consulting FZCO (TSC) / D365 Solutions Pvt Ltd is a Microsoft Solution partner organization engaged in implementing Microsoft business solutions (Microsoft Dynamics 365) to different verticals of business. We specialize in implementing Microsoft Dynamics 365 Finance & Operations (F&O) and have recently expanded our practice to Dynamics 365 Business Central (BC).

About the Role

We are looking for a Project Manager to lead end-to-end delivery of Microsoft Dynamics 365 CRM (Customer Engagement) implementations, integrated with Dynamics 365 Finance & Operations (F&O). You will own scope, schedule, budget and quality, and act as the main point of contact for clients and internal stakeholders.

The ideal candidate has delivered D365 F&O projects and understands how sales, service and customer data flow between CRM and the ERP. You will lead cross-functional teams of functional consultants, developers and testers from discovery through go-live and hypercare.

Key Responsibilities

Project delivery

• Plan, execute and close D365 CRM and F&O implementation, upgrade and rollout projects using Microsoft Dynamics Sure Step, Success by Design, Agile or hybrid methods.
• Define project scope, objectives, deliverables and success criteria with clients and sponsors.
• Build and maintain detailed project plans, milestones, resource plans and RAID logs (risks, assumptions, issues, dependencies).
• Track progress against schedule and budget; manage change requests and their impact on cost and timelines.
• Drive key phases: discovery, fit-gap analysis, solution design, configuration, data migration, integration, testing (SIT/UAT), training, cutover and go-live.
• Ensure smooth hypercare and handover to support teams after go-live.

Stakeholder and client management

• Act as the primary contact for client sponsors, business process owners and IT teams.
• Run steering committee meetings, weekly status reviews and project reporting.
• Manage expectations, resolve escalations and keep stakeholders aligned on priorities.
• Coordinate with Microsoft, ISV partners and third-party vendors where needed.

Team leadership

• Lead and motivate functional consultants, technical consultants, developers and QA, including offshore and onsite teams.
• Allocate work, monitor quality and remove blockers.
• Mentor team members and support their growth on D365 projects.

Governance and quality

• Ensure deliverables meet quality standards, client requirements and Microsoft best practices.
• Oversee CRMF&O integration (Dual-write, Power Automate, Azure integration services) and data migration quality.
• Maintain project documentation: charters, BRDs, functional design documents, test plans and sign-offs.
• Identify risks early and put mitigation plans in place.

Commercial and business support

• Support pre-sales with effort estimation, solution walkthroughs and proposal inputs.
• Monitor project financials, billing milestones and profitability.
• Identify opportunities for additional scope or phase 2 work.

Qualifications and experience

Education

• Bachelor's degree in Engineering, Computer Science, Information Technology or Business; an MBA is an advantage.

Experience (must have)

• 8 - 12 years of overall IT experience, including at least 4 years as a Project Manager on Microsoft Dynamics 365 projects.
• Hands-on delivery of at least 4 full-cycle D365 Finance & Operations (or AX 2012) implementations, from discovery to go-live.
• Experience managing D365 CRM / Customer Engagement projects (Sales, Customer Service, Field Service or Marketing).
• Working knowledge of F&O modules such as Finance, Supply Chain Management, Procurement, Inventory and Project Management & Accounting.
• Experience with CRMF&O integration, Dual-write, data migration and Lifecycle Services (LCS).
• Track record of managing projects with budgets of [USD / INR / AED amount] and multi location teams.

Certifications (preferred)

• PMP, PRINCE2 or PMI-ACP.
• Microsoft certifications such as MB-300 (Core Finance and Operations), MB-210 (Sales) or MB 910 (CRM Fundamentals).
• Certified Scrum Master (CSM) or equivalent Agile certification.

Skills required

Technical and domain

• Strong understanding of Dynamics 365 CRM and F&O architecture, and of the Power Platform (Power Apps, Power Automate, Power BI).
• Familiarity with Azure DevOps for backlog, sprint and release management.
• Understanding of business processes such as Lead-to-Cash, Procure-to-Pay, Order-to-Cash and Record-to-Report.
• Proficiency with MS Project, Jira or similar planning tools.

Professional

• Excellent written and spoken English; Arabic or Hindi is an advantage for regional clients.
• Strong stakeholder management, negotiation and conflict-resolution skills.
• Structured, detail-oriented and able to manage several priorities under tight deadlines.
• Comfortable presenting to senior leadership and client executives.

Nice to have

• Experience with D365 rollouts across multiple countries or legal entities, including GCC VAT and India GST localisation.
• Exposure to industries such as retail, distribution, manufacturing or professional services.
• Experience migrating from Dynamics AX or legacy CRM to D365.

Job Location :

• Remote

To know more details about the organization, please visit our website and LinkedIn page:

• https://thesolutionglobal.com
• https://www.linkedin.com/company/thesolutionconsulting/posts/?feedView=all