Hiring Customer Service : Freight Forwarding (Export)

KRAs

• Act as a single point of contact
• Understand customer requirements and escalate potential issues if any
• Arrange shipments for the customer
• Follow-up with customers for outstanding payments

DETAILED JOB DESCRIPTION

Act as a single point of Contact:-

• Customer service personnel acts as a single point of contact for the clients.
• They manage/negotiate pricing and co-ordinate for all shipments.

Understand customer requirements and escalate potential issues if any :-

• CS understands the customer requirements to avoid any discrepancies
• Always escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements.
• Be proactive in order to minimize service crises.

Arrange shipment for the customers:-

• Arrange shipments by examining destination, route, rate and delivery time.
• Maintain, grow, and build long term relationships with Liners, Customers and Overseas agents.

Follow-up with customer for outstanding payments:-

• Manage and update reports on weekly or monthly basis as required.
• Co-ordinate with Sales, Operations and Documentation department and follow-up on shipments generated.

Interested Candidates can apply on [email protected]