Logfix Scm Solutions
Hiring: Customer Support Executive / Assistant Manager
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
19 August 2026
What they need
HIRING Assistant Manager Customer Support Operations
Role: Assistant Manager Customer Support Operations
Experience: 3+ Years
Job Type: Full-Time
Key Responsibilities
- Manage daily customer support operations and service delivery.
- Handle complex customer queries, complaints & escalations.
- Monitor SLA, FCR, productivity, response time & service quality.
- Coach and mentor customer support teams.
- Drive process improvement and customer satisfaction.
- Coordinate with cross-functional teams for issue resolution.
- Prepare MIS reports, dashboards & operational metrics.
- Ensure compliance with customer service and data privacy standards.
Key Skills
Customer Support | Team Management | Escalation Handling | SLA | FCR | CSAT | MIS Reporting | CRM | MS Excel | Stakeholder Management | Process Improvement
Requirement:
Minimum 2 years in Team Lead / Senior Executive / Assistant Manager capacity.
Share Resume: [email protected]
Contact: +91 87542 03728
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