Hiring For Accenture !!!

WE ARE HIRING | INTERNATIONAL VOICE PROCESS ACCENTURE

Greetings from the Hiring Team!

Ready to take your International Customer Support career to the next level?

We are looking for experienced customer service professionals with excellent English communication skills to join an International Voice Process supporting global customers.

If you have prior experience in International Voice, UK/US Voice, International BPO, Customer Support, or Contact Centre Operations, this could be your next career opportunity!

Position

Customer Support Executive International Voice Process

Process

International Voice Process

Work Location

Bengaluru | Work From Office

Shift

Night Shift / International Shift

What We Offer

CTC: Up to 6.5 LPA
5 Days Working
2 Week Offs
Cab Facility
Night Shift Allowance
International Customer Exposure
Career Growth Opportunities

Your Role

As an International Customer Support Executive, you will be the first point of contact for global customers. Your responsibility will be to understand customer concerns, provide accurate resolutions, and create a smooth and professional customer experience.

Key Responsibilities

• Handle inbound customer calls from international customers.
• Understand customer concerns and provide appropriate resolutions within defined guidelines.
• Handle customer complaints, escalations, service requests, and general enquiries professionally.
• Ensure First Contact Resolution (FCR) wherever possible.
• Verify customer information and follow defined security and authentication procedures.
• Maintain accurate records of customer interactions in CRM/case management systems.
• Follow SOPs, process guidelines, quality standards, and SLA requirements.
• Escalate complex or unresolved issues through the appropriate escalation channel.
• Maintain excellent customer experience throughout every interaction.
• Achieve assigned Quality, AHT, Productivity, CSAT and SLA/KPI targets.
• Handle difficult conversations with patience, empathy, and professionalism.
• Coordinate with internal teams whenever additional support is required.
• Maintain schedule adherence and meet operational requirements.
• Adapt quickly to process updates, new systems, and changing customer requirements.

Who Can Apply?

ONLY EXPERIENCED CANDIDATES

We are specifically looking for candidates with prior experience in:

• International Voice Process
• UK / US Voice Process
• International Customer Support
• International BPO
• Contact Centre / Call Centre
• Customer Service
• Customer Experience
• Banking / E-commerce / Telecom / Travel / Retail Voice Processes

Candidate Requirements

• Excellent spoken English communication skills
• Strong listening and comprehension abilities
• Prior experience handling international customers
• Good customer-handling and problem-solving skills
• Comfortable working in night/international shifts
• Willingness to work 5 days with 2 rotational week offs
• Ability to work in a target-driven environment
• Basic computer and CRM knowledge
• Professional attitude with a strong customer-first mindset

What Makes This Opportunity Different?

This is more than just a voice process.

You'll gain exposure to international customer operations, structured service processes, quality metrics, SLA-driven support, and global customer interactions while building a long-term career in customer experience.

If you are looking for international exposure + attractive CTC + night shift benefits + cab facility + career growth, apply now.

Take the next step in your International Customer Support career!

Apply now by contacting our HR team:

HR Charan

7829336202

HR Vijay

9742630123

HR Neha

6360905880