Hiring For Accenture!!

Role & responsibilities

Hiring for Accenture Customer Support Executive

Greetings from the Recruitment Team!

We are hiring enthusiastic and customer-focused professionals for Accenture for an exciting opportunity in International Customer Support / Voice Process.

Position

Customer Support Executive International Voice Process

Company

Accenture

Job Location

Bengaluru

Employment Type

Full-Time | Permanent

Work Schedule

• Rotational Shifts
• Willingness to work in UK/US shifts as per process requirements
• 5 days working with rotational week-offs

Roles & Responsibilities

• Handle inbound customer calls and provide professional assistance.
• Understand customer queries and resolve issues within the defined timelines.
• Provide accurate information regarding products, services, accounts, or processes.
• Maintain a high level of customer satisfaction through effective communication.
• Follow established processes, policies, and quality standards.
• Document customer interactions accurately in the required systems.
• Escalate complex issues to the appropriate team when required.
• Meet assigned KPIs, SLA, Quality, AHT, and customer satisfaction targets.
• Maintain professionalism and a positive attitude during customer interactions.
• Ensure compliance with company policies and data-security guidelines.

Preferred Candidate Profile

• Excellent English communication skills, both verbal and written.
• Good listening and interpersonal skills.
• Customer-service-oriented approach.
• Comfortable handling customers over the phone.
• Basic computer knowledge and familiarity with MS Office.
• Ability to multitask and work under pressure.
• Willingness to work in rotational shifts.
• Candidates with 1-5 years of experience in customer support, BPO, voice process, or international voice process can apply.
• Freshers with good communication skills may also be considered based on process requirements.

Qualification

Any Graduate / Undergraduate can apply, subject to process eligibility criteria.

Salary

As per industry standards and candidate experience, along with applicable benefits as per company policy.

Why Join?

• Opportunity to work with a global organization.
• Professional training and development opportunities.
• Career growth opportunities.
• Exposure to international customers and processes.
• Employee benefits as applicable.

How to Apply

Interested candidates can share their updated resume and contact details with the recruitment team.

Interview details:
Contact: [HR Charan: 7829336202]

Note: Candidates should be comfortable with rotational shifts and international voice support.