KPMG Global Services

Job details
<ul>
<li>Proposed designation Analyst
</li>
<li>Role type Team Driven
</li>
<li>Reporting to Team Lead/Asst. Manager
</li>
<li>Geo to be supported United States
</li>
<li>Work timings 2:00 PM to 10:30 PM
</li>
</ul>
&nbsp;Roles &amp; responsibilities
KPMG Global Services (KGS) delivers &nbsp;smart working processes, rapidly scalable solutions and the right talent. The Analyst will be responsible for managing all aspects of the end-to-end course review process including a variety of administrative functions supporting the review and CPE issuance processes. The Analyst will need good communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail.
<ul>
<li>End-to-end ownership of course review and approval process duties.
</li>
<li>Appropriate handling of participants/learners (internal and external), queries and complaints by email, in line with the agreed SLAs and Quality framework.
</li>
<li>Effective customer service and relationship management across a range of stakeholders
</li>
<li>Meet established quality and service level agreements
</li>
</ul>
Operational administrative duties to include:
<ul>
<li>Daily assignment and management of Learning Requests submitted.
</li>
<li>Review the course submissions to ensure compliance in accordance with NASBA (National Association of State Boards Accountancy) and KPMG CPE credit guidelines
</li>
<li>Determine and administer Continuing Professional Education (CPE) credits in KPMG’s learning management system for participants and instructors
</li>
<li>When applicable create and distribute certificates of attendance to KPMG clients
</li>
<li>Communicate with participants/learners (internal and external) and onshore team members/leadership team, throughout all processes
</li>
<li>Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
</li>
<li>Ensure all requirements are adhered to through compliance with all appropriate policies and procedures.
</li>
<li>Ability to follow standard processes, templates and identify and report any potential issues, understanding when to escalate
</li>
<li>Ensure all requirements are adhered to through compliance with all appropriate policies and procedures
</li>
</ul>
Skills and Experience
<ul>
<li>Effective communication, ability to articulate in both written and verbal communication to a variety of stakeholders, including participants/learners (internal and external), onshore team members and leadership, which will include senior managers, Directors and Partners
</li>
<li>Strong attention to detail and investigative nature to ensure all elements of the review process have been accurately completed and all data collected is accurate
</li>
<li>Ability to think on your feet with excellent innovation and problem-solving skills. Analytical approach to work, good innovation and continuous improvement
</li>
<li>Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure
</li>
<li>Self-Motivated, adaptable and flexible, takes ownership of issues and sees them through to resolution
</li>
</ul>
This role is for you if you have&nbsp; the below
Educational qualifications
<ul>
<li>Non-tech graduate - BA, B. Com, B.Ed&nbsp; or BE, BCA</li>
</ul>
Work experience
<ul>
<li>0 - less than 2 year of work experience in relevant domain
</li>
<li>Preferred exposure to international work setup
</li>
</ul>
Mandatory&nbsp; technical &amp; functional skills
<ul>
<li>MS Office suit including Outlook and Excel
</li>
<li>IT literate, proven experience of working with multiple systems
</li>
</ul>
Preferred technical &amp; functional skills
<ul>
<li>Experience of working in an operational / contact center environment
</li>
<li>Experience of effective relationship management
</li>
<li>Experience in a financial environment
</li>
<li>Has worked successfully in a target driven environment
</li>
</ul>
Key behavioral attributes/requirements
<ul>
<li>Team player, work planner and a good organizer
</li>
<li>Integrity, accountability, decision making
</li>
<li>Driving quality results, resilience, customer focused
</li>
<li>Effective interperso0nal skill and creative thinker
</li>
</ul>
Other information
<ul>
<li>**Interview process:**3-4 rounds
</li>
<li>**Does the job role involve travelling:**No
</li>
<li>Does the busy season apply to this role?: Yes
</li>
</ul>
Job details
<ul>
<li>Proposed designation Analyst
</li>
<li>Role type Team Driven
</li>
<li>Reporting to Team Lead/Asst. Manager
</li>
<li>Geo to be supported United States
</li>
<li>Work timings 2:00 PM to 10:30 PM
</li>
</ul>
&nbsp;Roles &amp; responsibilities
KPMG Global Services (KGS) delivers &nbsp;smart working processes, rapidly scalable solutions and the right talent. The Analyst will be responsible for managing all aspects of the end-to-end course review process including a variety of administrative functions supporting the review and CPE issuance processes. The Analyst will need good communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail.
<ul>
<li>End-to-end ownership of course review and approval process duties.
</li>
<li>Appropriate handling of participants/learners (internal and external), queries and complaints by email, in line with the agreed SLAs and Quality framework.
</li>
<li>Effective customer service and relationship management across a range of stakeholders
</li>
<li>Meet established quality and service level agreements
</li>
</ul>
Operational administrative duties to include:
<ul>
<li>Daily assignment and management of Learning Requests submitted.
</li>
<li>Review the course submissions to ensure compliance in accordance with NASBA (National Association of State Boards Accountancy) and KPMG CPE credit guidelines
</li>
<li>Determine and administer Continuing Professional Education (CPE) credits in KPMG’s learning management system for participants and instructors
</li>
<li>When applicable create and distribute certificates of attendance to KPMG clients
</li>
<li>Communicate with participants/learners (internal and external) and onshore team members/leadership team, throughout all processes
</li>
<li>Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
</li>
<li>Ensure all requirements are adhered to through compliance with all appropriate policies and procedures.
</li>
<li>Ability to follow standard processes, templates and identify and report any potential issues, understanding when to escalate
</li>
<li>Ensure all requirements are adhered to through compliance with all appropriate policies and procedures
</li>
</ul>
Skills and Experience
<ul>
<li>Effective communication, ability to articulate in both written and verbal communication to a variety of stakeholders, including participants/learners (internal and external), onshore team members and leadership, which will include senior managers, Directors and Partners
</li>
<li>Strong attention to detail and investigative nature to ensure all elements of the review process have been accurately completed and all data collected is accurate
</li>
<li>Ability to think on your feet with excellent innovation and problem-solving skills. Analytical approach to work, good innovation and continuous improvement
</li>
<li>Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure
</li>
<li>Self-Motivated, adaptable and flexible, takes ownership of issues and sees them through to resolution
</li>
</ul>
This role is for you if you have&nbsp; the below
Educational qualifications
<ul>
<li>Non-tech graduate - BA, B. Com, B.Ed&nbsp; or BE, BCA</li>
</ul>
Work experience
<ul>
<li>0 - less than 2 year of work experience in relevant domain
</li>
<li>Preferred exposure to international work setup
</li>
</ul>
Mandatory&nbsp; technical &amp; functional skills
<ul>
<li>MS Office suit including Outlook and Excel
</li>
<li>IT literate, proven experience of working with multiple systems
</li>
</ul>
Preferred technical &amp; functional skills
<ul>
<li>Experience of working in an operational / contact center environment
</li>
<li>Experience of effective relationship management
</li>
<li>Experience in a financial environment
</li>
<li>Has worked successfully in a target driven environment
</li>
</ul>
Key behavioral attributes/requirements
<ul>
<li>Team player, work planner and a good organizer
</li>
<li>Integrity, accountability, decision making
</li>
<li>Driving quality results, resilience, customer focused
</li>
<li>Effective interperso0nal skill and creative thinker
</li>
</ul>
Other information
<ul>
<li>**Interview process:**3-4 rounds
</li>
<li>**Does the job role involve travelling:**No
</li>
<li>Does the busy season apply to this role?: Yes
</li>
</ul>
Job details
<ul>
<li>Proposed designation Analyst
</li>
<li>Role type Team Driven
</li>
<li>Reporting to Team Lead/Asst. Manager
</li>
<li>Geo to be supported United States
</li>
<li>Work timings 2:00 PM to 10:30 PM
</li>
</ul>
&nbsp;Roles &amp; responsibilities
KPMG Global Services (KGS) delivers &nbsp;smart working processes, rapidly scalable solutions and the right talent. The Analyst will be responsible for managing all aspects of the end-to-end course review process including a variety of administrative functions supporting the review and CPE issuance processes. The Analyst will need good communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail.
<ul>
<li>End-to-end ownership of course review and approval process duties.
</li>
<li>Appropriate handling of participants/learners (internal and external), queries and complaints by email, in line with the agreed SLAs and Quality framework.
</li>
<li>Effective customer service and relationship management across a range of stakeholders
</li>
<li>Meet established quality and service level agreements
</li>
</ul>
Operational administrative duties to include:
<ul>
<li>Daily assignment and management of Learning Requests submitted.
</li>
<li>Review the course submissions to ensure compliance in accordance with NASBA (National Association of State Boards Accountancy) and KPMG CPE credit guidelines
</li>
<li>Determine and administer Continuing Professional Education (CPE) credits in KPMG’s learning management system for participants and instructors
</li>
<li>When applicable create and distribute certificates of attendance to KPMG clients
</li>
<li>Communicate with participants/learners (internal and external) and onshore team members/leadership team, throughout all processes
</li>
<li>Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
</li>
<li>Ensure all requirements are adhered to through compliance with all appropriate policies and procedures.
</li>
<li>Ability to follow standard processes, templates and identify and report any potential issues, understanding when to escalate
</li>
<li>Ensure all requirements are adhered to through compliance with all appropriate policies and procedures
</li>
</ul>
Skills and Experience
<ul>
<li>Effective communication, ability to articulate in both written and verbal communication to a variety of stakeholders, including participants/learners (internal and external), onshore team members and leadership, which will include senior managers, Directors and Partners
</li>
<li>Strong attention to detail and investigative nature to ensure all elements of the review process have been accurately completed and all data collected is accurate
</li>
<li>Ability to think on your feet with excellent innovation and problem-solving skills. Analytical approach to work, good innovation and continuous improvement
</li>
<li>Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure
</li>
<li>Self-Motivated, adaptable and flexible, takes ownership of issues and sees them through to resolution
</li>
</ul>
This role is for you if you have&nbsp; the below
Educational qualifications
<ul>
<li>Non-tech graduate - BA, B. Com, B.Ed&nbsp; or BE, BCA</li>
</ul>
Work experience
<ul>
<li>0 - less than 2 year of work experience in relevant domain
</li>
<li>Preferred exposure to international work setup
</li>
</ul>
Mandatory&nbsp; technical &amp; functional skills
<ul>
<li>MS Office suit including Outlook and Excel
</li>
<li>IT literate, proven experience of working with multiple systems
</li>
</ul>
Preferred technical &amp; functional skills
<ul>
<li>Experience of working in an operational / contact center environment
</li>
<li>Experience of effective relationship management
</li>
<li>Experience in a financial environment
</li>
<li>Has worked successfully in a target driven environment
</li>
</ul>
Key behavioral attributes/requirements
<ul>
<li>Team player, work planner and a good organizer
</li>
<li>Integrity, accountability, decision making
</li>
<li>Driving quality results, resilience, customer focused
</li>
<li>Effective interperso0nal skill and creative thinker
</li>
</ul>
Other information
<ul>
<li>**Interview process:**3-4 rounds
</li>
<li>**Does the job role involve travelling:**No
</li>
<li>Does the busy season apply to this role?: Yes
</li>
</ul>

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