Hiring For Application Support Engineer - Jaipur

Role & responsibilities

• Provide L1/L2 application support for MSME & Wheels applications across 24x7 rotational shifts
• Perform advanced troubleshooting, root cause analysis (RCA), and issue resolution within defined SLAs
• Analyze application logs, database queries, and system performance metrics to diagnose issues
• Handle complex incidents, problem management, and recurring issues proactively
• Coordinate with L3/Development, Infra, and Vendor teams for permanent fixes
• Ensure timely ticket updates, resolution documentation, and closure in ticketing tools
• Drive incident prioritization, impact assessment, and service restoration
• Support release activities, patch deployments, and change management processes
• Implement workarounds and permanent fixes for known issues
• Monitor application health and recommend performance improvements

Preferred candidate profile

• Bachelors degree in Computer Science / IT / Engineering or related field
• 2–5 years of experience in application support (preferably in BFSI/MSME domain)
• Strong understanding of application architecture, APIs, and integrations
• Hands-on experience in log analysis, SQL queries, debugging, and monitoring tools
• Knowledge of incident, problem, and change management (ITIL framework)
• Ability to handle critical incidents and high-severity production issues