Hiring For Assistant Manager HR Technology

The Assistant Manager HR Operations & HR Technology will be responsible for managing defined HR Technology and HR Process Excellence workstreams, with primary focus on Purva PeopleFirst (Darwinbox) operations, HR process improvement, process governance, MIS and policy governance. The role will operate as an independent contributor who can diagnose issues, coordinate stakeholders, recommend solutions and drive initiatives through implementation.

Role & responsibilities

• HR Technology / Darwinbox Operations : Own day-to-day Purva PeopleFirst (Darwinbox) transactions and operational support; develop strong understanding of configurations, workflows and integrations; independently troubleshoot routine issues; use available Darwinbox AI capabilities for operational issue resolution; coordinate with Deloitte and Darwinbox for complex issues, defects and enhancements; maintain issue and resolution trackers; identify recurring issues and recommend sustainable fixes.
• HR Process Improvement & Automation : Partner with HR COEs, HRBPs and HR Operations to understand business challenges and assess existing processes; identify gaps, inefficiencies and automation opportunities; document current and future-state processes; support process redesign, digitisation and automation; track improvement initiatives and ensure effective implementation.
• HR Process Governance & MIS : Conduct periodic dipstick reviews across HR processes to assess timeliness, adherence to defined SOPs and alignment with internal policies; establish process metrics and publish MIS/dashboard reports; identify exceptions and recurring deviations; work with process owners on corrective actions and monitor closure.
• Policy Governance : Maintain the HR policy repository and review calendar; coordinate with relevant HR stakeholders for timely policy updates; ensure changes in organisational practices are appropriately reflected in policies and SOPs; support consistency between documented policy, HR practice and employee communication.
• Stakeholder & Vendor Management : Build effective working relationships with HR stakeholders and technology partners; coordinate with Deloitte, Darwinbox and other vendors; drive issue resolution and action closure; communicate status, risks and dependencies proactively.
• Continuous Improvement & HR Technology Enhancements : Support ongoing optimisation of Purva PeopleFirst and identify opportunities to enhance system capabilities, employee experience and HR service delivery. Work with HR stakeholders to understand evolving requirements, identify process improvements and automation opportunities, and support their translation into technology-enabled solutions. Contribute to the continuous improvement of HR processes and practices as organisational requirements evolve.

Preferred candidate profile

• 58 years of relevant experience in HR Operations, HRIS/HR Technology, HR COE, HR Process Excellence or a combination of these areas.
• Hands-on experience with an HRMS/HRIS platform; Darwinbox experience is an advantage.
• Strong understanding of core HR processes, employee lifecycle and HR service delivery.
• Demonstrated experience in HR process improvement, automation, digitisation or process governance initiatives.
• Ability to understand HRMS configurations, workflows and integrations and independently diagnose operational issues.
• Experience working with implementation partners, technology vendors and multiple internal stakeholders.
• Strong analytical and MIS capability, with the ability to identify trends, exceptions and process improvement opportunities.
• Good understanding of HR policies, SOPs, process controls and governance mechanisms.
• Strong communication, stakeholder management and project execution skills.
• Ability to independently manage multiple priorities and take end-to-end ownership of assigned workstreams.