Hiring For Experienced Process Coach-RCM Operation@ Technopark

Role & responsibilities

• Conduct engaging training and coaching sessions for new hires and existing employees on RCM processes, tools, and best practices.
• Design, develop, and update training materials, process documents, and assessments.
• Evaluate training effectiveness and gather feedback for continuous improvement.
• Collaborate with operations and quality teams to identify training needs, skill gaps, and coaching opportunities.
• Provide ongoing floor support for process clarifications and performance enhancement.
• Maintain accurate training and coaching records and performance reports.

Preferred candidate profile

• Minimum 4+ years of experience in end-to-end Revenue Cycle Management (US Healthcare).
• Strong knowledge in billing, payment posting, denial management, and AR follow-up.
• Excellent communication, coaching, and presentation skills.
• Ability to manage multiple batches and deliver impactful coaching/training sessions.
• Prior experience as a Process Coach or RCM Trainer is highly preferred