Hiring For international Technical Support/Email-Chat process!

JOB OPENINGS FOR INTERNATIONAL NON-VOICE PROCESS | TECHNICAL CHAT SUPPORT

US PROCESS | CHAT SUPPORT | WORK FROM OFFICE

Looking for experienced professionals with strong international customer support and technical troubleshooting skills? Join a dynamic team handling US customers through chat support and build your career in an international process!

For more details contact below no:

Rani: 7892474597

[email protected]

JOB DETAILS

Role: Technical Chat Support Executive
Process: International Non-Voice Technical Chat Support
Customer Base: US Customers
Work Mode: Work From Office banglore
Working Days: 5 Days Working
Week Offs: 2 Rotational Week Offs
Shift: US Rotational Shifts
Experience: Minimum 1 Year in International Support
Salary: Up to 4.8 5 LPA
Cab: 2-Way Cab Facility

KEY RESPONSIBILITIES

• Handle customer queries through live chat / non-voice channels.
• Provide first-level technical troubleshooting and issue resolution.
• Understand customer concerns and provide accurate solutions within defined timelines.
• Troubleshoot basic issues related to software, applications, devices, connectivity and technical services.
• Handle multiple chat interactions while maintaining accuracy and response quality.
• Document customer interactions and resolutions accurately in CRM/tools.
• Follow defined SOPs, quality standards, security guidelines and SLAs.
• Escalate complex technical issues to the appropriate internal teams.
• Maintain performance against CSAT, Quality, Productivity, Response Time and Resolution metrics.

CANDIDATE PROFILE

Minimum 1 year of experience in International Customer Support
Experience in International Chat / Non-Voice / Technical Support / Customer Support preferred
Strong written English and excellent communication skills
Good typing speed and accuracy
Basic understanding of technical troubleshooting
Strong problem-solving and analytical skills
Comfortable handling US customers
Willing to work in US rotational shifts
Comfortable working from office

PERKS & BENEFITS

Salary up to 4.7 LPA
5 Days Working
2 Rotational Week Offs
US Customer Exposure
2-Way Cab Facility
Attractive Perks & Incentives
Performance-Based Incentives
Career Growth Opportunities
International Work Environment

For more details contact below no:

Rani: 7892474597

Rivera Manpower Services