Hiring Manager on duty (MOD)

Department: Hospital Administration / Operations

Designation: Manager on Duty (MOD)

Job Summary:

The Manager on Duty (MOD) is responsible for overseeing the day-to-day hospital operations during the assigned shift, ensuring smooth functioning of all departments, maintaining patient satisfaction, coordinating with medical and non-medical teams, and addressing operational issues promptly. The role requires strong leadership, communication, problem-solving, and decision-making skills to ensure quality patient care and operational efficiency.

Key Responsibilities:

• Supervise daily hospital operations and ensure smooth functioning across all departments during the assigned shift.
• Coordinate with doctors, nursing staff, front office, billing, insurance, housekeeping, security, and other support departments.
• Handle patient and attendant complaints, grievances, and service-related issues professionally.
• Monitor patient admissions, discharges, transfers, and bed availability in coordination with relevant departments.
• Ensure timely escalation of medical emergencies, safety incidents, and critical operational issues to the appropriate authorities.
• Monitor patient waiting times, service quality, and overall patient experience.
• Ensure compliance with hospital policies, SOPs, infection control practices, safety standards, and NABH requirements, where applicable.
• Conduct regular rounds of hospital premises to monitor cleanliness, infrastructure, equipment availability, and staff performance.
• Coordinate with the emergency department and clinical teams to support efficient patient flow.
• Maintain shift handover reports, incident reports, operational logs, and other required documentation.
• Monitor staff attendance, punctuality, discipline, and duty allocation during the assigned shift.
• Coordinate with maintenance, housekeeping, security, and other support teams to resolve operational issues.
• Prepare daily shift reports and communicate pending issues to the next shift or senior management.
• Ensure confidentiality of patient information and adherence to hospital policies.

For further details,

Contact Number: 6385059597

Name: Lingeshwar V (HR)

Pay: ₹22,000.00 - ₹30,000.00 per month

Work Location: In person