Amazon Documents Clearing

Amazon Attestation Group is looking for a responsible, experienced, and highly organized Operations Supervisor to oversee daily document processing, employee performance, customer service, and operational activities across our UAE branches.
We need someone who can independently manage daily operations, solve problems, monitor deadlines, coordinate between departments, and ensure every customer request is completed correctly and on time.
Key Responsibilities
Document Processing &amp; Monitoring
<ul>
<li>Monitor all document attestation, apostille, legalization, translation, visa, and PRO service applications.</li>
<li>Track every application from customer submission to completion and delivery.</li>
<li>Coordinate with processing teams, suppliers, couriers, and international partners.</li>
<li>Ensure deadlines and service-level targets are achieved.</li>
<li>Identify pending, delayed, or incomplete applications and take corrective action.</li>
<li>Ensure documents are handled accurately, securely, and confidentially.</li>
</ul>
Employee &amp; Branch Monitoring
<ul>
<li>Monitor daily employee activities, attendance, productivity, and assigned tasks.</li>
<li>Coordinate with all branches to ensure smooth daily operations.</li>
<li>Follow up on pending work and ensure employees complete assigned responsibilities.</li>
<li>Identify operational weaknesses and recommend improvements.</li>
<li>Escalate repeated performance or disciplinary concerns to management.</li>
</ul>
Customer Service &amp; Problem Resolution
<ul>
<li>Monitor customer complaints, pending requests, and urgent cases.</li>
<li>Coordinate with sales and processing teams to resolve customer issues.</li>
<li>Ensure customers receive accurate processing updates.</li>
<li>Reduce operational errors, missed deadlines, and unnecessary delays.</li>
</ul>
Reporting &amp; Management
<ul>
<li>Prepare daily operational reports for the CEO.</li>
<li>Monitor pending cases, completed cases, delays, and employee performance.</li>
<li>Ensure CRM records and document statuses are updated accurately.</li>
<li>Coordinate with accounts on supplier invoices, pending payments, and operational expenses.</li>
<li>Implement management instructions and operational procedures.</li>
<li>Escalate financial, legal, and compliance matters for management approval.</li>
</ul>
Candidate Requirements
<ul>
<li>Minimum 3 years of relevant operations or document processing experience preferred.</li>
<li>Experience in UAE document attestation, visa processing, PRO services, or document clearing is a strong advantage.</li>
<li>Strong employee supervision and coordination skills.</li>
<li>Excellent English communication and problem-solving abilities.</li>
<li>Experience using CRM systems, Excel, and operational tracking tools.</li>
<li>Ability to manage multiple branches, employees, and deadlines.</li>
<li>Strong leadership, accountability, confidentiality, and attention to detail.</li>
<li>Able to work under pressure and handle urgent operational issues.</li>
</ul>
What We Expect
We are looking for someone who takes ownership of operations rather than waiting for instructions.
The successful candidate must be capable of monitoring daily work, preventing delays, identifying problems early, coordinating teams, and ensuring smooth operations across the company.
Apply through Indeed with your updated CV and relevant operations experience.
Pay: AED3,000.00 - AED4,000.00 per month
Ability to commute/relocate:
<ul>
<li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li>
</ul>
Experience:
<ul>
<li>Document Processing &amp; Branch Monitoring.: 3 years (Required)</li>
</ul>
Language:
<ul>
<li>English (Required)</li>
</ul>
Willingness to travel:
<ul>
<li>50% (Required)</li>
</ul>
Work Location: In person

Hiring: Operations Supervisor – Document Processing & Business Operations

Hiring: Operations Supervisor – Document Processing & Business Operations

This job is no longer available

Talents

Recruiters

About