Hiring Project Delivery Manager

SUMMARY
Job Description Project Delivery Manager (Managed Services)

Job Title: Project Delivery Manager Managed Services

Location: Gurugram (On - site)

Experience: 10+ Years

CTC: Up to 25 LPA

Employment Type: Full - Time

Job Summary

We are looking for an experienced Project Delivery Manager to lead end-to-end delivery of Managed Services engagements. The ideal candidate should have a strong background in IT Service Delivery, Project/Program Management, stakeholder management, and client engagement, with a proven ability to manage large enterprise accounts, cross-functional teams, and delivery excellence.

Key Responsibilities

• Lead end-to-end delivery of Managed Services projects and ensure SLA/KPI adherence.
• Manage multiple enterprise client engagements while ensuring quality, timelines, and customer satisfaction.
• Act as the primary client contact for delivery governance and stakeholder management.
• Collaborate with technical, operations, and business teams for seamless project execution.
• Monitor project health, risks, resources, budgets, and delivery performance.
• Drive governance through client reviews, status reports, and executive presentations.
• Manage project scope, change requests, and delivery timelines.
• Lead process improvement, automation, and operational excellence initiatives.
• Mentor cross-functional teams and drive a high-performance delivery culture.

Required Skills

• Project Delivery Management

• Managed Services

• IT Service Delivery

• Program / Project Management

• SLA & KPI Management

• Client & Stakeholder Management

• Delivery Governance

• Risk & Resource Management

• Agile, Scrum & Waterfall Methodologies

• Jira / Azure DevOps / MS Project

• Budget & Resource Planning

• Team Leadership

  Requirements

• Bachelor's degree in Engineering, Computer Science, IT, or a related field (MBA preferred).

• Minimum 10 years of experience in Project Delivery, Managed Services, IT Services, or Program Management .

• Proven experience managing enterprise client accounts and large-scale managed services engagements.

• Strong knowledge of IT service delivery frameworks and project management methodologies.

• Excellent leadership, communication, stakeholder management, and problem-solving skills.

• PMP, PRINCE2, Scrum Master, or ITIL certifications are preferred.

• Experience with Cloud Technologies (AWS, Azure, GCP) or DevOps is an added advantage.