Hiring Technical support executives For UK based Captive

We are seeking a customer-focused Technical Support Specialist to join our UK telecom team. The ideal candidate will provide first-line technical assistance to customers, ensuring seamless resolution of service issues and delivering an excellent support experience.

Key Responsibilities:

• Handle customer queries related to telecom services (internet, mobile, landline).
• Diagnose and troubleshoot technical issues via phone, email, or live chat.
• Guide customers through step-by-step solutions and escalate complex cases when required.
• Maintain accurate records of customer interactions and resolutions in CRM systems.
• Collaborate with internal teams to resolve service disruptions and improve processes.
• Ensure compliance with company policies and UK telecom regulations.

Requirements:

• Prior experience in technical support or customer service, preferably in telecom.
• Strong problem-solving skills with the ability to explain technical concepts clearly.
• Excellent communication skills (verbal and written).
• Familiarity with telecom products, networking basics, and troubleshooting tools.
• Ability to work in a fast-paced environment and manage multiple cases simultaneously.
• Flexibility to work shifts, including evenings and weekends if required.

Both Side Cabs

Salary upto 5.34 LPA (40k in hand)

Amazing incentives and Overtime opportunities

To Apply Call or Watsapp Himanshu @ 9211085328