HJ Business & Talent Development Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION:
The HJ(High Jewelry) Business & Talent Development Manager is responsible for driving the performance and growth of High Jewelry business& talents through direct engagement, establishment of a strategic framework, performance monitoring, and the implementation of comprehensive development initiatives. This role requires a proactive approach to talent and performance management, fostering strong relationships with HJ community members, ensuring the achievement of sales KPIs, and collaborating with various internal teams, at both local and global level, to support talent development and ultimately achieve operational excellence.

HOW WILL YOU MAKE AN IMPACT?

HJ Business & Talent Engagement & Performance Management

• Conduct regular and proactive visits to Boutiques (BTQ) to facilitate interactive meetings with High Jewelry (HJ) community members.
• With the collaboration with the Commercial/Retail team, develop and implement feedback mechanisms and action plans at store level to actively encourage and boost HJ sales performance, ultimately helping the Boutiques reach their respective HE sales targets.
• Meticulous tracking and monitoring assigned sales KPIs, providing individual follow-up with each talent on Month-to-Date (MTD) and Year-to-Date (YTD) performance, and action plans to achieve monthly and annual targets.
• Formulate and execute strategic action plans to achieve target margins, reporting progress and outcomes to HJ Management for review and implementation.

High-Jewelry Business & Talent Strategic Development & Coaching

• Collaborate closely with the HR, L&D and Commercial teams at Local office (and also Regional and Global level when required), to design, develop, and implement effective training programs aimed at achieving long-term HE KPIs, while keeping in mind and respecting the broader goals of the Market and Maison.
• Monitor and track the progress and effectiveness of HE talent development initiatives and training programs.

Operational Support & Administration

• Provide essential support to HJ talent, including the management and coordination of resources such as HB cash & strap, VIP gifts, and Maison Client Program recruitment, under the given and approved budget framework.
• Approve and oversee HB member expenses, ensuring compliance with company policies and efficient financial management.
• Organize and coordinate HB seminars, managing all logistical aspects including venue selection, catering, and other administrative requirements.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Bachelor's Degree or above
• Min. 9~12 years retail sales experience or any relevant High-end business career
• Proven experience in talent development or luxury retail sales management. (High jewelry experience is desirable.)
• Strong analytical skills for tracking KPIs and developing strategies.
• Excellent communication and interpersonal skills for effective interactions and collaboration.
• Demonstrated ability to design and implement training programs.
• Strong organizational and administrative skills with attention to detail.
• Proactive, results-oriented, and able to work independently and as part of a team.
• Proficiency in Korean and English (written and spoken) is highly desirable.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

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