HK Supervisor

About the role

The Housekeeping Supervisor – Public Area is responsible for supervising and maintaining the cleanliness, hygiene, presentation, and overall condition of all public areas at Reload Sanctuary. The role ensures that all guest-facing areas are consistently clean, organized, safe, and presented according to Reload Sanctuary's standards. The supervisor leads the Public Area Attendant team, assigns daily tasks, conducts regular inspections, monitors cleaning quality, and ensures immediate action is taken whenever cleanliness or presentation standards are not met.

Key responsibilities

• Supervise daily cleaning operations across all public areas of Reload Sanctuary
• Ensure public areas are clean, hygienic, organized, and guest-ready at all times
• Monitor high-traffic areas and ensure cleaning is performed proactively
• Lead and supervise Public Area Attendants and daily workers
• Prepare and distribute daily cleaning assignments
• Monitor attendance, punctuality, grooming, and work discipline
• Ensure staff follow proper cleaning procedures and safety standards
• Provide on-the-job training and coaching to team members
• Conduct routine inspections of all assigned public areas and complete daily cleaning and inspection checklists
• Respond promptly to cleanliness-related requests or complaints

About you

• Ability to lead and supervise Public Area Attendants and daily workers
• Knowledge of proper use of cleaning chemicals, equipment, and tools
• Understanding of cleaning procedures and hygiene standards
• Ability to conduct regular inspections and monitor cleaning quality
• Professional and courteous interaction skills with guests
• Ability to respond promptly to cleanliness-related requests or complaints
• Knowledge of workplace safety procedures
• Ability to complete daily cleaning and inspection checklists