Hmong Video Medical Interpreter

Summary

Description

Equiti is seeking qualified Video Medical Interpreters to work remotely from any U.S.-based location. As a vital member of our interpretation team, you will facilitate clear, accurate, and culturally competent communication between healthcare providers and Limited English Proficient (LEP) patients. You will serve as a professional conduit for information and, when appropriate, a cultural broker to ensure full understanding. Interpreters support both healthcare and educational settings via audio and video modalities.

Essential Responsibilities

• Interpret accurately and completely between source and target language for hospitals, clinics, and other facilities nationwide.
• Ensure full comprehension by adjusting register as needed for the LEP patient.
• Maintain strict confidentiality in accordance with HIPAA and professional standards.
• Adhere to Equiti’s quality policy and promote excellent customer service to clients and patients.
• Establish and maintain positive, professional interactions with all users.
• Act as a cultural broker when needed to clarify cultural nuances or misunderstandings.
• Demonstrate camera awareness during VRI sessions, ensuring proper posture, voice projection, and presence.
• Maintain required certifications and continue professional development.
• Adapt to changing technology, platforms, and protocols as needed.
• Participate actively in a team-oriented, fast-paced environment.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• High School Diploma or GED required.
• Minimum 1 year of experience in remote medical interpreting (required).
• 40+ hours of interpreter training (e.g., Bridging the Gap or equivalent).
• Medical interpretation certification (e.g., CMI, CHI) preferred.
• Documented fluency in English and at least one other language.
• Equal command of medical, educational, and social service terminology in both languages.
• Proven understanding of the NCIHC Code of Ethics and Standards of Practice.
• Strong customer service, interpersonal, and problem-solving skills.
• Proven ability to learn and operate proprietary and common software tools.
• Ability to adjust interpretation register appropriately.
• Demonstrated critical thinking and a teamwork mindset.
• Experience serving individuals from diverse cultural and socio-economic backgrounds.

Technical Requirements

• A HIPAA-compliant home workspace (chair, desk, privacy).

• Dedicated, high-speed wired internet (no Wi-Fi):

  • Minimum Download Speed: 10 Mbps
  • Minimum Upload Speed: 3 Mbps
  • Latency: ≤ 100ms
  • Jitter: ≤ 30ms
  • Packet Loss: ≤ 1%

• Company-provided laptop computer running Windows 10+ with a minimum of 8GB RAM (no tablets or phones).

• Company-provided noise-cancelling USB-wired headset with built-in microphone (no Bluetooth/wireless).