[Hội An] - General Manager

[HỘI AN] - GENERAL MANAGER

Hạn nộp: 20/11/2026

Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng

1

Nơi làm việc

Thành Phố Hội An - Quảng Nam

Giờ làm việc

Giờ hành chính

Loại hình

Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề

Quản lý, điều hành

Vị trí

Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật

23/09/2026 20:09

Mô tả công việc

General Manager is responsible for operating and managing all work and operations staff in M Village's luxury hotel, working under the direction of the Head of Operations.

Welcoming guests, and supervising hotel operations.

Scheduling and arranging work shifts for hotel staff.

Monitoring and checking work processes according to M Village standards.

Conducting periodic evaluations of staff performance.

Controlling room quality, product quality, and customer service quality, ensuring cleanliness standards in guest rooms and public areas.

Monitoring reservation lists, room status, emails, sales, and service quality reports.

Reviewing KPIs (customer service quality, training quality, staff turnover rate, etc.).

Controlling and upgrading the system and equipment.

Managing operational and personnel costs.

Directly handling incidents that staff cannot resolve (guest complaints about service quality, room cleanliness, and other issues) to ensure maximum customer satisfaction.

Evaluating guest satisfaction, creating a positive impression for customers.

Building good relationships and images with all guests throughout their stay.

Quyền lợi được hưởng

13th-month salary

Competitive compensation scheme including an annual performance bonus

Annual Leave: 12 days

Employee discount

Provide budget for Laptop purchasing

Social insurance: in accordance with the Social Insurance Law

Premium Health insurance

Bi-annual Performance Review

Yêu cầu công việc

Graduated from College or higher, or have relevant qualifications.

Over 1-2 years of experience in a managerial position in 4-5 star hotels (preference given to candidates with a background in Front Office and Housekeeping).

Team management, planning, and progress reporting skills.

High discipline and a positive attitude.

Hardworking, diligent, honest, careful, enthusiastic, and good team support.

Good communication and customer care skills.

Proficient in English.

Yêu cầu hồ sơ

CV