Holiday Operations

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role: Executive/Senior Executive – Holiday Sales and Operations

Location: Lower Parel, Mumbai

Experience: 2-6 years

Education: Any Graduate

Job Summary:

We are looking for a detail-oriented and customer-focused Operations Executive to manage end-to-end operations for International Holiday Packages. The ideal candidate will have strong destination knowledge across Europe, Far East, and the Middle East, along with hands-on experience in supplier coordination and booking management to ensure a seamless travel experience for customers.

Job Responsibilities:

• Manage end-to-end sales and operations for international holiday packages, from lead handling to booking closure and post-booking support.
• Engage with leads generated via the portal, understand customer requirements, and convert inquiries into confirmed bookings.
• Design and customize holiday packages, including itineraries, hotels, and experiences, aligned with customer preferences and budget.
• Conduct hotel price comparisons and recommend optimal options to maximize conversions and customer satisfaction.
• Coordinate with hotels and Destination Management Companies (DMCs) to ensure seamless booking execution and on-ground service delivery.
• Drive revenue by actively following up on leads, quotations, and pending bookings to improve conversion rates.
• Handle escalations, guest concerns, and special requests with a proactive, solution-oriented approach.
• Ensure timely processing of vouchers, amendments, cancellations, and reconfirmations in line with defined TATs.
• Negotiate with hotels and DMCs to secure competitive pricing, upgrades, and value-added benefits.
• Maintain accurate records of leads, bookings, cancellations, and amendments in CRM/internal systems.
• Collaborate with internal teams to enhance customer experience, enable upselling/cross-selling, and achieve business targets.
• Stay updated on international travel trends and destination knowledge, with a strong focus on Europe (France, Switzerland, Italy), Far East (Singapore, Thailand, Vietnam, Indonesia), and the Middle East (Dubai).

Required Skills & Qualifications:

• Bachelor’s degree in Hospitality, Travel & Tourism or a related field.
• Strong understanding of hotel booking platforms, travel portals, and ancillary services.
• Excellent verbal and written communication skills with the ability to manage multiple stakeholders (agents, suppliers, and internal teams).