Home Based Customer Service Representative/Telemarketer

About the role

This role involves handling customer inquiries through phone calls and other communication channels, making outbound calls to prospective clients to introduce products or services, and generating leads while maintaining positive client relationships.

Key responsibilities

• Handle customer inquiries through phone calls and other communication channels
• Make outbound calls to prospective clients to introduce products or services
• Generate leads, follow up with potential customers, and schedule appointments as needed
• Provide excellent customer service and maintain positive client relationships
• Maintain accurate records of calls, customer interactions, and follow-ups
• Meet assigned performance targets and daily productivity goals

About you

• Good English communication and interpersonal skills
• Experience in customer service, telemarketing, sales, or call center operations is an advantage
• Confident in handling inbound and outbound calls
• Reliable internet connection, working computer or laptop, and quiet workspace
• Self-motivated, organized, and capable of working independently from home
• Willing to undergo training and meet performance expectations