Home-Based Support Services Scheduler

Whānau-centred care, grounded in tikanga Māori

Are you highly organised, people-focused, and passionate about supporting the delivery of quality community health services? Do you thrive in a fast-paced environment where no two days are the same?

We are seeking an experienced and motivated Home Based Support Services (HBSS) Scheduler to join our dedicated team in Rotorua.

As part of this role, you will play a vital role in ensuring our clients receive high-quality, culturally responsive support services by coordinating a team of support workers and assisting with service delivery rosters across the region.

About Us

We are committed to improving the health and wellbeing of whānau through kaupapa Māori services that uphold mana, promote independence, and strengthen community connections.

The Role

The HBSS Scheduleris responsible for assisting to ensure Home Based Support Services are delivered safely, efficiently, and in accordance with client care plans and contractual requirements.

You will be a key link between clients, support workers, whānau, and management, ensuring services are appropriately staffed and delivered to a high standard.

Key Responsibilities

• Develop and maintain daily and ongoing staff rosters.
• Coordinate support worker allocations based on client needs, location, skills, and availability.
• Manage roster changes, leave requests, absences, and urgent staffing requirements.
• Provide day-to-day support and guidance to Home Support Workers.
• Ensure services are delivered in accordance with care plans, organisational policies, and quality standards.
• Monitor service delivery and address scheduling issues proactively.
• Maintain accurate client and staff records using electronic systems.
• Assist with recruitment, onboarding, and training coordination of new support workers.
• Communicate effectively with clients, whānau, NASC services, and external stakeholders.
• Support continuous quality improvement initiatives and compliance requirements.
• General support to the HBSS team.

About You

To be successful in this role, you will have:

Essential

• Strong organisational and time management skills.

• Experience with Microsoft 365 suite.

• Excellent communication and relationship management abilities.

• Ability to work calmly under pressure and respond effectively to changing priorities.

• High level of computer literacy and experience with database or workforce management systems.

• Current full New Zealand Driver Licence.

• Commitment to confidentiality and professional practice.

Desirable

• Experience within the health, disability, aged care, or community support sector.
• Understanding of Home and Community Support Services.
• Experience in rostering, scheduling, workforce coordination, or administration.
• Knowledge of kaupapa Māori models of care.
• Confidence engaging with Māori whānau and communities.
• Understanding of Te Tiriti o Waitangi and its application within health services.
• Knowledge of GoldCare, CareCall, or similar client management systems.

What We Offer

• The opportunity to make a meaningful difference in the lives of whānau.
• A supportive and values-driven team environment.
• Professional development and training opportunities.
• A culturally enriching workplace grounded in kaupapa Māori.
• Competitive remuneration based on skills and experience.
• The chance to contribute to positive health outcomes across our community.

Applications

If you are passionate about supporting people, have exceptional coordination skills, and want to be part of an organisation making a real difference for whānau across our region, we would love to hear from you.

Apply now by submitting your CV and cover letter outlining your experience and suitability for the role.

Nau mai, haere mai. Join us in supporting whānau to live well, live independently, and thrive within their communities.