Home Care Coordinator

Job Summary:

Performs clerical/scheduling activities that facilitate Agency operations. These activities include coordination of employee schedules with client wants/needs, processing intake information, and communication with referral sources. Must demonstrate flexibility, including the ability to provide in-home services to clients when homemaker coverage is not available.

Job Duties:

• Maintains schedule for services requested and provided to agency clients.
• Assures that cases are filled within established time frames.
• Completes documentation per Agency policy.
• Provides appropriate notification of schedule to employee, client, family, case manager, and others as appropriate.
• Monitors overtime and mileage records of employees.
• Responds to emergency calls and arranges schedule accordingly.
• Provides direction to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of client needs.
• Assigns Agency staff to clients. Sends out care plan and follows up on service requests.
• Assures employees receive complete and accurate directions and information about client needs.
• Reports any scheduling changes and/or client concerns to supervisor. Notifies client of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and client concerns.
• Participates in the evaluation and performance review of field staff including discipline and termination.
• Verifies time records with schedules.
• Follows up with employee on scheduling problems encountered by the on-call staff.
• Participates in determining hiring needs.
• Minimizes substitution of employees and maximizes permanent coverage.
• Maintains adequate numbers of available on-call staff.
• Notifies Supervisor/Human Resource Department of staff needs.
• Meets with HR and Agency Manager to anticipate needed coverage (new clients’ increased needs).
• Maintains confidentiality in all aspects of the job.
• Respects the confidentiality of information in client and employee records.
• Shares information in accordance with Agency policy.
• Protects documents in a manner that prevents unauthorized access.
• Performs job in compliance with Agency policies and procedures as well as community and professional standards.
• Assures compliance with applicable state, federal, CHAP, and Joint Commission standards.
• Attends meetings and educational programs as required.
• Accepts responsibility for personal and professional development.
• Participates in the Agency’s ongoing quality improvement activities.
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Job Skill Requirements:

• Demonstrates strong verbal, written and interpersonal communication skills.
• Computer literate or willing to be trained on a personal
• Speaks, reads, writes, and comprehends
• Demonstrates time management, organizational skills, and ability to function with minimal
• Comfortable working in an evolving and dynamic environment.
• Demonstrate ability to work with multiple different client types.

Educational Requirements:

• High school graduate; advanced education desirable.

Experience:

• Current staffing experience, preferably staffing for a temporary Agency or in-home health.
• Knowledge of medical terminology or a general medical background desirable.