Home Care Staffing Scheduling Coordinator

About the role

The Scheduler / Home Care Staffing Coordinator is responsible for ensuring caregiver shifts are filled accurately and on time, with a strong focus on weekend coverage. This role serves as a key communication hub between caregivers, care managers, clients, and family members, and plays a critical part in maintaining continuity of care.

Key responsibilities

• Fill open caregiver shifts based on client needs, caregiver availability, and service requirements
• Manage same-day call-offs and urgent schedule changes
• Coordinate with care managers regarding client needs, staffing priorities, and service continuity
• Communicate with caregivers, clients, seniors, and family members regarding scheduling concerns
• Use scheduling systems such as WellSky to support caregiver-to-client matching and staffing decisions
• Maintain accurate schedule records, updates, and handoffs between shifts
• Build working familiarity with caregiver strengths, limitations, and suitability for specific client cases
• Escalate urgent staffing issues, call-offs, or service risks to supervisors or designated client contacts
• Support smooth shift transitions and communicate relevant updates to the next shift
• Contribute to schedule stability, coverage planning, and service quality

About you

• 2+ years experience in scheduling, dispatch, workforce coordination, staffing, or a similar operations role

• Experience in home care, healthcare scheduling, caregiver staffing, or healthcare dispatch is a must

• Experience using WellSky or comparable scheduling / workforce systems preferred

• Comfortable handling urgent staffing issues, call-offs, and last-minute changes

• Strong verbal and written English communication skills

• Ability to manage multiple moving parts in a fast-paced, service-driven environment

• Strong judgment and decision-making under pressure

• Ability to communicate professionally with clients, family members, and internal team members

• Strong organizational skills and attention to detail

• Able to work weekends as part of a full-time schedule

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• Night Differential

Work Schedule

• NIGHT SHIFT (Current scheduling coverage includes shifts such as 6:00 AM–2:00 PM CST and 2:00 PM–11:00 PM CST)
• SHIFTING SCHEDULE with weekend shift coverage
• WORK FROM HOME
• Php 40,000 - 44,500 all in