Home Claims Advisor

You’ll love this role if you're used to juggling multiple files, chasing updates and keeping customers informed when timelines matter.

Maybe you're working in property management or real estate admin, organising repairs, following up trades, updating tenants or owners and keeping records tight so nothing slips through the cracks. In this role, that same rhythm continues, but the work carries more responsibility because you’re guiding customers after damage to their home.

Most days involve managing several claims at once. You'll review documents, organise repairs, respond to customer calls and keep everything moving through structured workflows. Some customers will be calm. Others will be stressed because their home has been damaged. Staying organised, clear and steady matters just as much as empathy.

With paid training and ongoing support, you grow your capability while helping our customers get back on track.

What you’ll be doing

• A full-time role in-office at Sippy Downs
• Managing multiple home claims at once through structured workflows and daily priorities
• Speaking with customers regularly, explaining next steps clearly when they may be stressed or uncertain
• Reviewing documents, quotes and reports to make fair decisions using policy and evidence
• Coordinating repairs, chasing trades and keeping timelines moving
• Keeping notes clear and accurate so claims remain compliant and easy to follow
• Switching between calls, emails and systems throughout the day while keeping work progressing

What great looks like

• Notes are clear, accurate and complete so others can follow the claim easily
• Customers feel informed because updates are clear and consistent
• Claims keep moving because follow-ups happen early, not after delays occur
• Decisions are based on policy and evidence, not assumptions
• Calm, professional communication continues even when customers are upset or frustrated

If you can see yourself growing into this, you’ll likely love it here.

What you’ll get

• Clear pay and incentives - Performance-based incentives, plus annual salary reviews
• Time off you can plan around - 22 days annual leave, plus volunteer leave
• A workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the day
• Leaders who back your growth - Clear direction, regular coaching and real opportunities to step into new roles
• Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
• Work that has real purpose- Helping customers get back on track when life doesn’t go to plan

Ready?

Hit Applyand we'll circle back.

Why Youi

We’re here to make insurance better by being more human. You’re not just doing your job, you’re making sure real people get looked after, especially when life doesn’t go to plan. Every conversation, every decision, every day you’re part of raising the bar for want awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You’ll know what’s expected of you, where we’re heading and how your work contributes. We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.

And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don’t just want insurance to be different; we’re actively making it better. And we’re doing it together.

Work that’s a bit more you shaped.

Visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.