Home Lender

Home Lenders - ANZ Contact Centre
 
Partnering with ANZ Here at Tyler Wren, we're thrilled to partner exclusively with ANZ to grow their New Zealand Contact Centre team. We're on the lookout for dedicated Home Lenders who want to make a genuine difference in people's lives. ANZ is all about shaping a world where people and communities thrive. If you're passionate about putting customers first and creating experiences that feel simple, supportive, and designed around what matters most to them, this is the place to be.
 
About the role:
Buying a home is a major life moment. As a Home Lender in ANZ's Contact Centre team, you'll support customers through their lending journey by phone and digital channels. You'll provide clarity, empathy and guidance while helping customers feel confident in their next step.
 
What you'll be doing:

• Support customers with home lending enquiries and everyday banking needs
• Guide customers through the end-to-end lending journey with clarity and care
• Explain complex information in a simple, customer-friendly way
• Identify customer needs and recommend suitable solutions within ANZ's advice model
• Balance customer outcomes with risk, compliance and responsible lending obligations

What you'll bring:

• Current lending or transferable credit experience in credit assessment and customer support
• Confidence interpreting financial information and applying sound risk judgement
• Strong relationship-building skills and a customer-first communication style
• A calm, practical approach when supporting customers with digital, card or fraud-related issues
• A growth mindset and the right to work and live in New Zealand

Flexibility, training and hours:

• Full 8-week training programme provided, Monday to Friday, 8:30am to 4:30pm whilst training
• Permanent full-time position working 37.5 hours per week
• Rostered shifts Tuesday to Saturday or Sunday to Thursday
• Auckland, Wellington or Christchurch based opportunities
• 50% hybrid working available once fully up to speed, subject to performance and adherence

What's in it for you:

• Competitive salary package, plus KiwiSaver
• Laptop and home office set-up provided
• Access to wellbeing services and discounts on selected ANZ products and services
• A supportive team environment with opportunities to build deep home lending expertise
• The chance to be part of ANZ's multi-year Te Ao Māori strategy, Tākiri-Ā-Rangi

Why Join ANZ? You'll be joining an inclusive work whānau where different backgrounds, perspectives, and life experiences are genuinely celebrated. ANZ is committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities, which has inspired their multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi.
 
You'll also have the chance to get involved in affinity networks which help to better understand and meet the needs and interests of an increasingly diverse workforce. Beyond a great culture, ANZ provides some fantastic benefits, including access to wellbeing services and discounts on selected products and services from ANZ.
 
Apply today! Contact Liam Nuttall at [09 930 8521](tel:09 930 8521) for a confidential chat.
 
Why Partner with Tyler Wren?
Tyler Wren is a specialist recruitment firm connecting high-calibre professionals with industry leaders across New Zealand, Australia, and the UK. We are market experts in Legal, Public Practice Accounting, Banking, Risk & Compliance, and Insurance (General, Life & Specialist).
 
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