Home Service Office Manager

About the role

Run the office side of the business end to end: inbound calls, lead follow-up, scheduling and dispatch, collections, compliance and general admin. The goal is for these to run well without the owner stepping in. Follow every job from the first booking to the final invoice, and raise a flag early when a job is at risk of falling behind. Review job costs and margins at a high level, and escalate anything unusual to the owner. Coordinate with subcontractors, suppliers, inspectors and permitting agencies as needed. Keep job, customer and billing data clean and up to date in Housecall Pro, ServiceTitan, Jobber or a similar platform. Help recruit and onboard field and office staff, and supervise office team members as the company grows. Put together regular reports for the owner covering completion rates, backlog and receivables aging.

Key responsibilities

• Run inbound calls, lead follow-up, scheduling and dispatch, collections, compliance and general admin
• Follow every job from the first booking to the final invoice, and raise a flag early when a job is at risk of falling behind
• Review job costs and margins at a high level, and escalate anything unusual to the owner
• Coordinate with subcontractors, suppliers, inspectors and permitting agencies as needed
• Keep job, customer and billing data clean and up to date in Housecall Pro, ServiceTitan, Jobber or a similar platform
• Help recruit and onboard field and office staff, and supervise office team members as the company grows
• Put together regular reports for the owner covering completion rates, backlog and receivables aging

About you

• At least 2 years in operations coordination, office management or project management, preferably in the trades or field services
• Hands-on experience with Housecall Pro or another FSM/scheduling tool such as ServiceTitan or Jobber
• Strong spoken and written English
• A self-starter who can juggle several priorities and follow through without close supervision
• Background in the plumbing or HVAC industry (bonus)
• Understanding of job costing or basic P&L (bonus)
• Experience leading a small remote or hybrid team (bonus)

About us

We're the back-office partner for owner-led home service companies in plumbing, HVAC and related trades. Our clients run their businesses on field service software like Housecall Pro and ServiceTitan. We give them the people and systems to keep daily operations running smoothly, so owners can spend their time in the field, closing sales and growing the business.