Home Support Officer

• Progress with purpose at one of Australia’s largest health care providers
• Get ahead with salary packaging, benefits and professional development in a supportive team environment

Are you passionate about making a meaningful difference in people's lives? Join Calvary, one of Australia's largest not-for-profit healthcare providers, as a Home Support Officer in beautiful Coffs Harbour and become part of our mission to deliver exceptional care with compassion.

About the role

The Home Support Officer is the face of the home, providing a key point of contact for residents and their families, visitors, employees and potential new residents delivering a high level of customer service to all key stakeholders, whilst also coordinating all administration tasks of the home.

The Home Support Officer is part of an integrated team of people working within an established and agreed framework supporting the resident to live their best life.

What you will do on a day to day basis.

Presenting a caring and customer focussed experience to any visitors to the Home through being the first point of contact with the Home always representing the Calvary brand in a positive way. Respond to phone, walk up and email queries promptly. Manage the day-to-day administration of the Home, ensuring the activities are clear and timely to support the smooth delivery of consumer care. Ensure Home rosters / roster allocations are administrated upon direction of the Home Manager or Clinical Leadership team to provide optimal service.

Contributes to individualised care planning that improves resident wellbeing by helping the Home to understanding the resident’s life before admission. Support the Home’s Occupancy management activities such as providing key customer interface between customer, regional and national services, maintaining central system records to support communications

To be successful in this role you will have the following skills and attributes.

• Excellent communication skills both written and verbal.

• Excellent customer service skills.

  Ability to understand and use contemporary IT applications and platforms (including MS Office, Teams etc) and ability to learn new ones when required Relevant experience in an administrative role in a complex environment or an equivalent combination of relevant experience and education / training.

  • Sound knowledge of administrative practices

Why work for Calvary?

At Calvary, our staff matter.

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

Your benefits:

• NFP salary packaging benefits, discounted health insurance and gym memberships
• Paid parental leave
• Training, development pathways and career opportunities
• Flexible hours that make sense for you.

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today

Please note the following:

• As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
• You will be required to provide evidence of immunisation as required for your role including COVID-19, influenza, tuberculosis screening, hepatitis, diphtheria, tetanus, varicella.