Home Tech Support

Genesis Home Technology Architects, a leader in home technology solutions, is looking for a Home Tech Support to join our team in Castelldefels (#Barcelona). If you have a passion for home technology, domotics, attention to detail, and enjoy working in a collaborative and dynamic environment, we want to meet you!

Role Description This is a full-time role for a Home Tech Support, located in Castelldefels. You will be responsible for providing technical support in Spanish and English, troubleshooting, trainings and customer service on a day-to-day basis.

Languages Skills Mandatory: Spanish English Optional: French Italian German Portuguese

Technical Knowledge Network Setup a full system (router, switches, access points, PDU) VLAN VPN STP Wireless environment Bands, channels, bandwidth WIFI7 Troubleshooting network problems Wireshark, Metageek Basic Home Control/Domotics What is a centralised lighting system Diference between a relay a dry contact input Diference between a light switch and a Bus Keypad KNX notions Basic Electricity Notions of Audio & Video Setup a Video projector HDMI Troubleshooting install a multiroom audio system Connect speakers in a Home Cinema Setup a TV Basic Functions Process RMA Reply to RMA in Digital Platform Organise the Shipping/ pick-up of equipment (together with Operations) Receive the broken equipment and test Contact the manufacturers (English communication only) to find solutions Technical support Chat (Digital platform or other) Phone calls Remote desktop On-job site Engineer If the problem can not be solved by phone or remote desktop, travel to the installation to collect more data and solve the problem

Other Functions Be a trainer Online and/or Present at the training center Rack Building and documentation Product Feature testing

What We Offer: An innovative environment where technology transforms how we live, work, and play. Growth opportunities in a leading company in premium home technology. Office located in Castelldefels

Join us and be part of the future of home technology!