Homecare coordinator

Experienced Bilingual Home Care Coordinator

Samash Holistic Homecare – Connecticut

Full-Time | In-Person/Hybrid Depending on Experience

Position Summary

Samash Holistic Homecare is seeking an experienced, highly organized, and dependable Bilingual Home Care Coordinator (English/Spanish) to support the daily operations and continued growth of our homecare agency.

The ideal candidate will have prior experience working for a homecare or home health agency and understand caregiver scheduling, client intake, staffing, documentation, compliance, referral coordination, and communication with clients, families, caregivers, and healthcare professionals.

We are specifically looking for an individual who can work independently, solve problems quickly, and help ensure that clients receive reliable and consistent care.

Responsibilities

Coordinate caregiver assignments and maintain accurate client schedules.

Respond promptly to caregiver call-outs and arrange replacement coverage.

Assist with new client intake, onboarding, and coordination of services.

Communicate professionally with clients, families, caregivers, nurses, referral sources, and other healthcare professionals.

Recruit, screen, and assist with onboarding qualified caregivers as needed.

Maintain employee credentialing and compliance documentation.

Monitor caregiver attendance, punctuality, availability, and performance.

Assist with insurance verification, authorizations, and payer-related documentation when applicable.

Maintain accurate client and employee records.

Assist with referrals from hospitals, rehabilitation facilities, skilled nursing facilities, case managers, social workers, and community organizations.

Follow up with prospective clients and referral sources.

Help coordinate admissions and start-of-care arrangements.

Participate in the agency's on-call/after-hours coordination rotation when required.

Maintain confidentiality and comply with HIPAA and agency policies.

Assist management with administrative and operational duties necessary for the efficient operation and growth of the agency.

Required Qualifications

Bilingual English/Spanish – required

Minimum 2 years of homecare, home health, healthcare staffing, intake, or care coordination experience preferred

Previous experience with a Connecticut homecare/home health agency strongly preferred

Strong caregiver scheduling and staffing experience

Excellent telephone and customer-service skills

Strong organizational and time-management abilities

Ability to handle multiple priorities and urgent staffing situations

Comfortable communicating with clients, families, caregivers, nurses, and referral partners

Proficient with computers, email, Microsoft Office, and electronic scheduling/documentation systems

Knowledge of HIPAA and healthcare confidentiality requirements

Professional, dependable, resourceful, and able to work independently

Preferred Experience

Candidates with experience in any of the following are strongly encouraged to apply:

Connecticut Medicaid/home and community-based services

CHCPE or Area Agency on Aging programs

Home health or private-duty homecare

Long-term care insurance

Workers' Compensation cases

VA/community-based homecare programs

Caregiver recruitment and onboarding

Insurance authorization and verification

Homecare scheduling software

Business development or referral coordination

Compensation

$22.00–$27.00 per hour, depending on experience, qualifications, and demonstrated knowledge of homecare operations.

What We Are Looking For

We are looking for more than someone who can answer phones and make a schedule. We want an experienced coordinator who understands the importance of continuity of care, dependable staffing, excellent communication, client satisfaction, and timely follow-up.

The successful candidate will be proactive, compassionate, professional, and comfortable working in a fast-paced homecare environment.

How to Apply

Please submit your resume through Indeed.

When applying, please briefly answer the following questions:

How many years of homecare or home health coordination experience do you have?

Are you fluent in both English and Spanish?

What homecare scheduling or electronic documentation systems have you used?

Have you handled caregiver call-outs and emergency staffing coverage?

Do you have experience with client intake and starting new homecare cases?

Have you worked with Medicaid, CHCPE, insurance, VA, Workers' Compensation, or other third-party payers?

Are you comfortable communicating with hospitals, rehabilitation facilities, social workers, case managers, and referral sources?

What is your desired hourly rate?

Samash Holistic Homecare is an Equal Opportunity Employer.