Homecare Service Manager

Connected Health is one of Ireland's leading homecare providers, delivering vital community-based support across the West. As Homecare Service Manager, you will hold operational management for homecare delivery across West Cavan, Monaghan, Longford, Leitrim and Mayo - reporting directly to the Managing Director and acting as the region's senior point of accountability for compliance, quality and performance.

This is a hands-on management role for someone who thrives on ownership: building strong local teams, protecting service continuity, and being the trusted link between frontline delivery and the wider organisation.

Why Choose Connected Health:

Sign On Bonus: Receive a €200 bonus (after 3 months)

Employee Recognition: Awards for Employee of the Month, Quarter, and Year

Referral Scheme: €200 for successful referrals

Recognition & Rewards: Employee of the Month, Quarter, and Year awards

Career Growth: Ongoing training and professional development opportunities

Free Perks: Free comprehensive training and support, Garda vetting, Cycle to Work Scheme, Wellbeing package, ongoing career progression opportunities and local discounts

Roles and Responsibilities:

• Ensure compliance with HSE requirements, SOPs and service standards.
• Oversee client onboarding, care delivery, service activation and regional capacity.
• Provide senior oversight of quality, safeguarding, incidents, complaints and audit compliance.
• Lead corrective actions and HSE reporting where required.
• Lead and support Client Care Managers, Supervisors, Coordinators and Admin teams.
• Ensure workforce training, performance, recruitment and compliance in partnership with HR.
• Provide operational support and contingency cover during periods of increased demand or absence.
• Monitor regional KPIs, including care hours, staffing, training, quality and service performance.
• Lead performance reviews and continuous improvement initiatives.
• Identify and manage operational risks, trends and unmet demand.
• Work collaboratively with HR, Training, IT, Quality and Finance to support regional delivery.
• Represent the region at management level and report key operational trends to the Managing Director.

Essential Criteria:

3-5+ years' experience in a senior operational leadership role within homecare, domiciliary care or a regulated health & social care service

Proven track record leading multi-site teams and driving service quality within a compliance-led environment

QQI Level 6 (Supervisory Management) or equivalent leadership qualification

Deep working knowledge of HSE home support contract requirements, service specifications and SOP timelines

Experience managing governance, safeguarding and incident/complaint processes

Strong people leadership skills, with experience mentoring Client Care Managers and coordination teams

Full, clean driving licence with flexibility to travel extensively across the region

About us

At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.

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