Homeless Services Case Manager

The Way Station, a 501(c)(3) organization that provides supportive services for homeless and housing insecure residents of Mount Washington Valley, is hiring a Homeless Services Case Manager to oversee the operational delivery of customized supportive services to unhoused individuals and families. This role requires direct client engagement, coordinated with Way Station outreach staff and outside resources, to help clients connect with appropriate services to stabilize and improve their living situation. The ideal candidate will build client relationships based on trust and compassion, creating a foundation for sustainable outcomes. They will advocate and assist clients as they navigate available opportunities and resources.

Core Responsibilities

∙Client Assessment and Management: Evaluate client needs, prioritizing immediate needs and developing a service plan for services and referrals. Monitor case assignments to evaluate progress, referral and results and update services plans as appropriate. This job requires close coordination with outreach staff to determine the best options for each client. ∙

Service Coordination: Facilitate client access to local programs and services including mental health services, substance use counseling, and other available assistance. Position requires some local travel to meet with clients, and work with Client Coordinator On site case management will be provided in our North Conway location during operating hours (currently Monday and Thursday).

Seasonally, coordinate with the Way Station cold weather team to help clients obtain the best available sheltering in cold weather emergency situations.

∙Data Management: Document referrals, service plans and client progress and log all data accurately within the company databases and, when applicable, the Homeless Management Information System (HMIS).

Qualifications

∙ Education: Bachelor’s degree in Social Work, Psychology, Human Services, or a closely related behavioral science field preferred. Candidates with other educational backgrounds may be considered with relevant experience. Master of Social Work (MSW) or New Hampshire Licensure (LICSW / LADC) are a plus.

∙ Experience: Minimum of 3 years in human services case management preferred, ideally including experience serving unhoused populations. Experience providing trauma-informed care**,** and familiarity with the local low-income housing market, the Fair Housing Act, Americans with Disabilities Act (ADA) and state-level social service guidelines are all plusses.

Valid driver's license, satisfactory driving record, and a reliable personal vehicle to conduct field visits are required.

Interested candidates should send their resume and cover letter to [email protected].

Work Location: In person