Horizon View

Position : Horizon View L2 / L3 Grade : Senior Cloud Engineer – L3 Location : Bangalore Reporting To : DGM – Operations Shift Timing : US Shift (Availability 24*7) Job Responsibilities

• Must have 5-8+ years of proven experience with VMware Horizon, vSphere, Microsoft Active Directory, VMware workspace one UEM, VMware DEM, 3rd party IDM integration
• Must have VMware VCP Certification in VMware Horizon 7, Cloud, and vSphere
• Must have Microsoft MCSA
• Must have Cloud technology exposure to Microsoft Azure, Amazon
• Good knowledge on diagnostics & troubleshooting of VMware Horizon View versions & understanding of ESXi & vSphere
• Good knowledge on diagnostics & troubleshooting of VMware Airwatch & Mirage versions
• Experience in HA engineering for architecture on VMware, DRS cluster environment
• Good knowledge on the Connection servers and troubleshooting user level issues
• Experience in P2V, vMotion, VMware virtual centre (vSphere) and SSO configuration
• Perform root cause analysis
• TCP/IP knowledge with good foundation on LAN Technologies such as network switching and routing and DNS, etc.
• Good Windows Server Administration and troubleshooting Skills
• Good hands-on skills in Hyper converged infrastructure
• Working experience on the Ticketing tool
• Must have hands on deployment of Horizon infrastructure in large environment

Primary Skill Set

• Overall 5- 8+ years of experience in IT Infrastructure
• 4+ years of proven experience with VMware Enterprise Products,EUC Horizon
• Must have VMware VCP Certification in VMware Horizon 7, and VMware vSphere, VCP in Horizon Cloud, Microsoft MCSA, MS Azure certification, Amazon Certified cloud administrator

Secondary Skill Set

• 100% Fluency on English
• Good verbal and Written Communication
• Good Team player work with senior team members, conduct technical session, mentoring L1 team members
• Ability to achieve the highest level of customer satisfaction
• An interface with Customers and Third party OEMs and HW vendors is expected raising call with Microsoft, VMware and other vendors
• Documentation and preparation of SOPs
• Self-motivated and Results oriented
• Train L1 and other support team members
• A demonstrated positive and proactive approach
• Expected to work US and UK shifts based on the organizational needs and be available to be on- call on a rotational basis including night shifts

Experience

• 4+years of experience in Horizon View

Soft Skills

• Good/Excellent Communication Skills (Speak, Read, Write)
• Report Writing
• Analytical & problem-solving skills
• Good presentation skills
• Willingness to Continually Learn
• Team Player & People Management

Education

• Any Engineering /Diploma/BSC/MCA / MCM (with IT specialization)