Hospice Coordinator Assistant

POSITION SUMMARY

The Hospice Coordinator Assistant is responsible for providing clerical and administrative support to the Legacy at Home team. This position facilitates the communications functions of the business office. This person will report to the Director of Hospice.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Promotes the philosophy, mission and administrative policy of the Hospice line of business by presenting a positive image.
• Facilitates the communications system which may include mail distribution, phone system, memos, answering incoming calls and/or emails, documents, and disseminates appropriate messages.
• Provides clerical support which may include preparation of admission, orientation, and new hire packets; monitoring and ordering office supplies and forms; computer support and data entry; special projects, filing and copying.
• Competently handle multi-line phone systems. Demonstrates understanding of systems features.
• Uses effective customer service skills when directing calls and assisting others.
• Promotes effective communication with patients, families, team members and other healthcare professionals, and maintains confidentiality.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• High school diploma or general education degree (GED) preferred. Some college preferred.
• One year of office experience preferred. At least one year of hospice experience preferred.
• Excellent computer skills required, excellent interpersonal and organizational skills also required.
• Knowledge of medical terminology preferred. Excellent phone skills highly preferred.

Knowledge, Skills and Abilities:

• Language Ability:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals.

• Ability to write routine reports and correspondence.

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Ability to read and write using English language.

• Must demonstrate excellent telephone communication skills.

• Cognitive Demands:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

• Ability to deal with problems involving a few concrete variables in standardized situations.

• Computer Skills:

• Software proficiencies: Internet, Excel, Word Processing Software, and database programs.

• Demonstrates general office skills such as use of copy machine.

• Competencies:

• Must demonstrate a warm, outgoing personality and behavior.

• Must demonstrate an interest in working with a senior population.

• Interacts with guests, patients and staff in a courteous and friendly manner.

• Responds promptly to patient and visitor needs. Responds to requests for service and assistance.

• Completes administrative tasks correctly and on time.