Hospice Intake Coordinator

Job Summary:

The primary function of the Hospice Intake Coordinator role is to facilitate the referral intake process, coordinate care with the interdisciplinary team and the patient and their family, and the referral source.

A Day in the Life:

• Receives and appropriately documents new referrals in a timely manner
• Verifies Medicare, Medicaid, and private insurance benefits timely
• Ensures all physician orders, H&Ps and transfer documentation have been provided from referral source and ensures clinical documentation is reviewed by the DON and/or PCMs for clinical approval
• Creates patient chart in EMR software (Consolo)
• Notifies clinical team of pending admissions
• Ensures all physician orders, H&Ps, transfer documentation, and intake forms have been uploaded to the patient’s chart
• Maintains referral log and sends out the End of Day report daily
• Verifies benefits for private insurance patients monthly
• Assists in ordering equipment as directed by the DON and/or PCMs
• Attends weekly and monthly marketing and all staff meetings
• Prepares consent and admission packets
• Provides effective communication to patients/clients, staff members, other health care professionals and referral sources.
• Participates in the Agency’s QAPI program.

Qualifications:

• A High School Diploma, with a Bachelor’s Degree preferred
• One year general office experience in the healthcare industry required with experience in the hospice space preferred.
• Computer skills using the Google Suite
• Excellent interpersonal and organizational skills.
• Knowledge of medical terminology
• Valid and current auto liability insurance.

Benefits & Perks

• 7 paid holidays annually, plus a paid day off for your birthday
• Comprehensive benefits package with a variety of insurance plan options
• 401(k) retirement plan with company matching contributions
• Support for continuing education and professional development credits
• Additional employee benefits and wellness programs