Hospice Office Assistant

This is a Valir Hospice position located at the Valir PACE facility in Shawnee, Oklahoma:
1414 N. Kennedy Avenue
Shawnee, OK 74801

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

About Valir Hospice

Valir Hospice provides terminally ill patients and their families with customized medical care and pain management, as well as emotional and spiritual support. At Valir Hospice our team is committed to the belief that each of us has the right to die free of pain and with dignity. We’re a family of dedicated professionals who care for terminally ill patients using individualized pain and symptom-management plans to enhance the patient’s quality of life. Our hospice professionals are dedicated to providing patients with the compassion and care they deserve.

WHAT WE OFFER

• Competitive pay, retention bonuses, and referral bonuses
• Outstanding medical, dental, and vision insurance
• Paid day off for your birthday
• 401(k) with company match
• Company-paid life insurance
• Generous paid time off (PTO)
• Career development opportunities
• Employee recognition programs

Job Summary:

The Hospice Office Manager is responsible for overseeing the daily administrative operations of the hospice office and ensuring efficient coordination of business office functions. This position serves as a central resource for employees, patients, families, vendors, referral sources, and community partners by providing exceptional customer service and administrative support.

Key Responsibilities

• Oversee daily business office operations to ensure efficient workflow and exceptional customer service.
• Support recruiting, onboarding, payroll, employee records, compliance, and administrative processes.
• Coordinate accounts payable, office operations, vendor services, and business office functions.
• Maintain patient records, organizational documents, licenses, certifications, policies, and regulatory documentation.
• Provide backup support for intake, referrals, scheduling, payroll, medical records, and other business office operations.
• Prepare reports, assist with audits, surveys, and regulatory reviews, and support organizational compliance.
• Coordinate employee training, technology access, and office resources.
• Collaborate with leadership to improve operational efficiency and support special projects and organizational initiatives.
• Perform all other duties and responsibilities as assigned.

#HOSPICE

Required Skills/Abilities:

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Ability to learn and utilize electronic medical record (EMR) systems.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently while maintaining a collaborative team approach.
• Basic understanding of office technology and ability to coordinate technology-related needs.
• Event planning and coordination skills preferred.
• Ability to maintain confidentiality and professionalism.

Education, Licenses, Certifications and Experience:

• High school diploma or equivalent.
• Minimum of one year of administrative, clerical, office support, or healthcare office experience preferred.
• Experience in healthcare, hospice, home health, or a medical office setting preferred.

Physical Requirements (Subject to Reasonable Accommodation):

• Keyboarding/dexterity: frequently; activity exists up to 75% of the time
• Ability to perform repetitive hand and keyboard functions
• Communication: ability to read, speak, and hear in English.
• Strength: sedentary position (exerting up to 25lbs of force occasionally)
• Standing/Walking: Occasionally; activity exists up to 25% of the time