Hospice Volunteer

Job Summary:

Primary function is to provide assistance and support without compensation to hospice patient/family/hospice team. Volunteers must be used in the day-to-day administrative and/or direct patient care roles that meet the needs of the patient and family/caregivers.

Job Qualifications:

Education: High School Graduate/diploma (preferred).

Licensure: Certification Experience: None needed. Will train.

Skills: Good interpersonal skills. Demonstrates interest in the welfare of ill and elderly. Proof of current CPR (preferred).

Transportation: Reliable transportation, current Driver's License, and valid/current auto liability insurance.

Essential Functions:

• Direct Patient Care: companionship to patient; meal preparation; promote positive, supportive, respectful communication to patient/family and staff members.

• Administrative Support: Provide clerical support to office staff; participate in special projects

• Professional Volunteer: Provide services according to the rules and standard of practice of their respective disciplines.

• Uses effective interpersonal relations and communication skills; facilitates the use of these skills by other team members to achieve desirable outcomes.

• Promotes the agency philosophy and administrative policies to ensure quality of care.

• Documents volunteer hours to prove the value of work being done for patients and families.

• Collaboratively develops and maintains policies specific to the volunteer program.

• Participates in the Agency's QAPI program.

• Provides effective communication to patients, their family members, team members, and other health care professionals.

• Participates in agency sponsored in-service training.

Additional Responsibilities:

Conforms to all applicable agency policies and procedures and applicable laws and regulations. Maintain confidentiality of patient information and business trade practices.

Assumes accountability for reporting incidents and complaints according to agency policies. Appropriately completes home documentation in accordance with agency policies and CMS guidelines.

Necessities:

• Must pass a criminal background check.

• Must pass a drug test at request of agency.

• Must have the ability to fill out and turn in a time sheet in a timely manner.

• Must have respect and take care of company technology placed in your care.

Knowledge/Skills/Abilities:

• Advanced written and verbal communication skills.

• With the use of time management, establish priorities and meet deadlines.

• Coordinate with other departments effectively, timely, and politely.

• Ability to respond to common inquiries or complaints, regulatory agencies or members of the business community.

• Maintains a committed and cooperative attitude with staffing, promoting teamwork and harmony by readily assisting other staff and participates in team meetings.

Equipment Operation:

The job requires the ability to utilize a PC, tablet, and/or cell phone.

Must be able to interact with a computer to check email, assess training, look at your schedule, and to work efficiently in Microsoft applications.

Physical, Mental, Miscellaneous Demands:

1. Requires hand-eye coordination and manual dexterity.

2. Must have and maintain valid driver's license and proof of current valid auto liability insurance.

3. Requires ability to grasp, pull, push, carry, or otherwise manipulate objects; ability to perform tasks requiring action of muscle groups and foot and/or hand-eye coordination.

4. Requires ability to communicate clearly and make self-understand effectively in face-to-face interactions; articulate with accuracy to communicate effectively while using the phone.

5. Requires ability to hear and receive verbal instructions correctly, answer phones, communicate professionally with people in situations with some background noise.

6. Requires ability to concentrate on fine detail with frequent interruptions; ability to focus attention on tasks for 1-20 minutes at a time on a continuous basis, 20-6 minutes on occasion.

7. Position requires standing/stooping/bending/climbing and walking.

8. Requires ability to work effectively under minimal supervision; exercise excellent, sound professional judgement and maintain confidentiality.

Risk Management:

Cooperates fully in all risk management activities and investigations.

Maintains agency/program compliance with local, state and federal laws as well as state accreditation standards.

Work Attire:  Business Casual

Environmental Conditions:

Moderate noise level; moderate stress and emotional demands. The environmental conditions are unpredictable due to the nature of the work being in an office or individual patient home environments.