Hospital Coordinator

Job Description: Hospital Coordinator

Company: Apollo Hospitals
Department: Hospital Operations / Patient Services
Job Title: Hospital Coordinator
Experience: 0–3 Years (Freshers Can Apply)
Industry: Healthcare / Hospital Management

Job Summary

The Hospital Coordinator is responsible for supporting daily hospital operations and ensuring smooth coordination between patients, doctors, nursing staff, and other hospital departments. The role involves managing patient appointments, registrations, admissions, documentation, and patient queries while maintaining high standards of customer service and patient satisfaction.

Key Responsibilities

• Coordinate patient appointments, registrations, admissions, and discharge-related procedures.
• Guide patients and their attendants regarding hospital departments, procedures, facilities, and available services.
• Coordinate with doctors, nurses, billing, diagnostic services, and other departments to ensure smooth patient care.
• Maintain accurate patient records, registration details, and necessary hospital documentation.
• Handle patient inquiries, provide appropriate information, and resolve routine concerns professionally.
• Ensure smooth movement of patients between consultation rooms, diagnostic departments, billing counters, and other hospital facilities.
• Follow up on appointments, diagnostic reports, consultations, and other required services.
• Enter and update patient information accurately in hospital management systems.
• Address patient concerns promptly and escalate complex issues to the appropriate department or supervisor.
• Assist patients and attendants with hospital procedures while maintaining a courteous and professional attitude.
• Support daily administrative activities and ensure compliance with hospital policies and service standards.
• Maintain patient confidentiality and handle sensitive information responsibly.
• Coordinate with relevant teams to improve patient experience and operational efficiency.

Candidate Requirements

• Graduate in any discipline from a recognized university.
• A background in healthcare, hospital management, or administration is preferred.
• 0–3 years of experience in hospital coordination, healthcare operations, front-office management, or customer service.
• Freshers with strong communication and coordination skills may also apply.
• Good verbal and written communication skills in Hindi and English.
• Basic computer knowledge and proficiency in MS Office.
• Strong interpersonal, organizational, and problem-solving skills.
• Pleasant personality with a patient-focused and service-oriented attitude.
• Ability to multitask and coordinate with multiple departments.
• Willingness to work rotational shifts, including weekends and holidays when required.

Required Skills

• Patient Coordination and Patient Handling
• Hospital Operations and Administration
• Patient Registration and Appointment Scheduling
• Customer Service and Patient Relations
• Communication Skills in Hindi and English
• Medical Documentation and Record Management
• MS Office and Data Entry
• Interdepartmental Coordination
• Problem-Solving and Complaint Handling
• Patient Follow-up and Service Coordination
• Time Management and Multitasking
• Confidentiality and Professional Conduct

Key Objective

To ensure efficient hospital operations and a positive patient experience by coordinating appointments, admissions, documentation, and departmental communication while delivering courteous, timely, and patient-centred support in accordance with Apollo Hospitals' service standards.

Pay: ₹200,000.00 - ₹500,000.00 per year

Work Location: In person