Hospital Manager

We are looking for an experienced and result-oriented Hospital Manager with strong operational expertise and a sound understanding of the hospital business. The ideal candidate should be capable of managing day-to-day hospital operations, improving operational efficiency, ensuring quality patient care, controlling costs and driving business growth.

The candidate must have strong leadership, team management and financial management skills, along with the ability to coordinate across departments and ensure smooth hospital functioning.

Key Responsibilities:

1. Hospital Operations Management

• Oversee the day-to-day operations of the hospital and ensure smooth functioning of all departments.
• Develop and implement operational policies, SOPs and administrative processes.
• Monitor operational efficiency, resource utilization and departmental performance.
• Ensure effective coordination between clinical, non-clinical and support departments.

2. Business & Financial Management

• Understand hospital business operations, revenue generation and cost management.
• Monitor hospital revenue, expenses, budgets and operational profitability.
• Identify opportunities to improve revenue, optimize costs and enhance business performance.
• Monitor key business metrics such as patient footfall, occupancy, average revenue per patient and service utilization.

3. Patient Experience & Service Quality

• Ensure high standards of patient service, satisfaction and overall experience.
• Monitor patient feedback, complaints and grievance redressal.
• Implement initiatives to improve patient retention, service quality and operational turnaround time.
• Coordinate with medical teams to ensure efficient patient flow and timely service delivery.

4. Team & Staff Management

• Manage and supervise administrative, front-office, billing, housekeeping, security and other operational teams.
• Set performance targets, monitor KPIs and conduct regular performance reviews.
• Ensure adequate manpower planning, staff discipline, training and productivity.
• Build a collaborative and accountable work culture.

5. Compliance & Administration

• Ensure compliance with applicable healthcare regulations, statutory requirements and hospital policies.
• Oversee documentation, audits, licensing coordination and administrative records.
• Maintain hospital infrastructure, equipment, housekeeping and facility management standards.
• Coordinate with vendors, suppliers, insurance companies and other external stakeholders.

6. Growth & Strategic Planning

• Work closely with hospital leadership to achieve business and operational goals.
• Identify opportunities for service expansion, process improvement and increased patient footfall.
• Prepare regular operational and financial performance reports for management.
• Drive initiatives to improve hospital efficiency, patient satisfaction and overall business performance.

Required Qualifications & Skills

• Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration or a related field. A Master's degree in Hospital Administration (MHA/MBA) is preferred.
• 5–8 years of relevant experience in hospital administration or operations management.
• Strong understanding of hospital business models, revenue cycles, budgeting and cost control.
• Excellent leadership, team management and problem-solving skills.
• Strong communication, negotiation and decision-making abilities.
• Proficiency in hospital management software, MS Excel and operational reporting.
• Ability to manage multiple departments and deliver measurable operational results.

Preferred Candidate Profile

• Experience managing a multi-specialty hospital or a mid-sized hospital.
• Strong balance of operational management and business understanding.
• Ability to take ownership of hospital performance, staff productivity and patient experience.
• A hands-on professional with a data-driven and result-oriented approach.

Pay: ₹50,000.00 - ₹65,000.00 per month

Application Question(s):

• Have you managed hospital staff directly?

Experience:

• Hospital Operations: 5 years (Required)

Work Location: In person