Hospital Receptionist

• Position: Patient Care Coordinator
• Department:
• Front Office / Patient Services
• Location:

MAGJ HospitalReporting To: Operations ManagerJob Summary

The Patient Care Coordinator is responsible for ensuring a smooth and efficient patient experience by coordinating reception, call center, billing, and admission services. The role serves as a key point of contact for patients and their families, providing assistance from registration through discharge while maintaining high standards of customer service.

Key ResponsibilitiesReception & Patient Registration

• Welcome and assist patients and visitors in a courteous and professional manner.
• Register patients and maintain accurate patient records in the hospital information system.
• Verify patient information and update records as required.
• Guide patients regarding consultations, investigations, and hospital services.

Call Center Management

• Attend incoming calls and respond to patient inquiries promptly.
• Schedule, reschedule, and confirm appointments.
• Coordinate with doctors and departments regarding appointment availability.
• Handle patient complaints and escalate issues when necessary.

Admission Coordination

• Facilitate inpatient admissions and room allocations.
• Complete admission documentation and obtain necessary approvals.
• Coordinate with nursing units, doctors, and other departments for smooth admission and discharge processes.
• Provide patients and attendants with information regarding hospital policies and procedures.

Billing & Insurance Coordination

• Prepare and process patient bills accurately and timely.
• Collect payments and issue receipts.
• Coordinate with insurance/TPA departments for approvals and claim-related documentation.
• Ensure compliance with hospital billing policies and procedures.

Patient Care & Customer Service

• Act as a liaison between patients and hospital departments.
• Address patient concerns and ensure timely resolution.
• Maintain a patient-friendly environment and promote patient satisfaction.
• Assist patients and attendants with service-related queries.

Administrative Responsibilities

• Maintain departmental records and reports.
• Ensure confidentiality of patient information.
• Prepare daily, weekly, and monthly reports as required.
• Support quality improvement initiatives and accreditation requirements.

Qualification & Experience

• Bachelor's Degree in any discipline (Hospital Administration preferred).
• 1–3 years of experience in healthcare, front office, billing, admissions, or customer service.
• Freshers with excellent communication skills may also be considered.

Skills Required

• Excellent communication and interpersonal skills.
• Customer service orientation.
• Knowledge of hospital billing and admission procedures.
• Proficiency in MS Office and Hospital Information Systems (HIS).
• Ability to multitask and work under pressure.
• Strong organizational and problem-solving skills.

Working Conditions

• Willingness to work in shifts, including weekends and holidays, as per hospital requirements.
• Ability to interact effectively with patients, attendants, doctors, and hospital staff.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Language:

• English (Required)

Work Location: In person