Hospital receptionist

JOB DESCRIPTION – RECEPTIONIST / FRONT DESK EXECUTIVE

Job Title: Receptionist / Front Desk Executive
Department: Front Office / Reception
Reports To: Front Office Manager / Hospital Administrator

Job Purpose

To provide professional and courteous front-desk services to patients, visitors, doctors, and staff, while ensuring smooth registration, appointment scheduling, communication, and administrative support.

Key Responsibilities

• Welcome and greet patients and visitors in a polite and professional manner.
• Register new and returning patients accurately in the hospital/clinic system.
• Schedule, reschedule, and confirm patient appointments.
• Manage patient inquiries regarding doctors, services, timings, and procedures.
• Handle incoming and outgoing telephone calls and messages.
• Maintain patient records, registration forms, and other front-office documents.
• Coordinate with doctors, nurses, billing, laboratory, pharmacy, and other departments.
• Guide patients to the appropriate department or consultation area.
• Manage patient queues and ensure smooth movement of patients.
• Assist with billing, payment collection, receipts, and related documentation when required.
• Maintain confidentiality and security of patient information.
• Handle complaints and patient concerns courteously and escalate them to the appropriate authority when required.
• Maintain cleanliness and proper organization of the reception/front-desk area.
• Prepare daily reports related to registrations, appointments, and other front-office activities.
• Follow hospital policies, infection-control practices, and safety procedures.
• Perform other administrative duties assigned by the supervisor/management.

Required Qualifications

• Minimum 12th pass; graduate preferred.
• Diploma/certificate in Front Office Management, Hospital Administration, or a related field is desirable.
• Basic computer knowledge, including MS Word and MS Excel.
• Good communication and interpersonal skills.
• Hindi and English communication skills preferred.

Required Skills

• Good customer/patient service skills.
• Professional and pleasant personality.
• Good telephone etiquette.
• Ability to maintain accurate records.
• Basic knowledge of hospital/clinic procedures.
• Ability to work under pressure and manage multiple tasks.
• Good coordination and teamwork skills.

Experience

• 1–2 years of experience in reception, front office, hospital, clinic, or healthcare administration is preferred.
• Freshers may be considered depending on organizational requirements.

Key Performance Areas

• Accurate patient registration and documentation.
• Efficient appointment management.
• Patient satisfaction and courteous communication.
• Proper coordination with departments.
• Timely and accurate reporting.
• Maintaining confidentiality and professional standards.

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person