Hospital Security Officer

About the Position

University Hospital Coventry & Warwickshire is seeking a professional, alert, and responsible Hospital Security Officer to help maintain a safe and secure environment for patients, visitors, healthcare professionals, and hospital staff. The successful candidate will support daily security operations, monitor hospital premises, respond to incidents, and help ensure that hospital policies and safety procedures are followed.

The Hospital Security Officer will work closely with security colleagues, hospital management, reception teams, clinical departments, and emergency services when required. Responsibilities may include access control, routine patrols, monitoring security systems, assisting with crowd management, and responding calmly to challenging situations.

The ideal candidate will have strong observation skills, good communication abilities, and a professional approach to handling sensitive situations. They should understand the importance of patient dignity, confidentiality, safeguarding, and maintaining a welcoming environment while protecting people and property.

Key Responsibilities

• Monitor hospital entrances, exits, corridors, car parks, and other designated areas.
• Conduct routine security patrols to identify potential risks, suspicious activity, and safety concerns.
• Help maintain a safe and orderly environment for patients, visitors, staff, and contractors.
• Monitor access to restricted areas and follow hospital access-control procedures.
• Check identification or authorisation where required by hospital policy.
• Respond promptly to security alarms, incidents, and requests for assistance.
• Report suspicious behaviour, security breaches, hazards, and incidents to the appropriate supervisor.
• Assist with managing crowds and maintaining clear access routes during busy periods.
• Provide directions and general assistance to patients and visitors in a polite and professional manner.
• Help manage challenging behaviour using calm communication, de-escalation techniques, and approved procedures.
• Contact emergency services or designated hospital response teams when necessary.
• Support the implementation of hospital emergency procedures, including evacuation arrangements, where required.
• Monitor CCTV and other security systems where assigned and authorised.
• Maintain accurate incident logs, patrol records, and security reports.
• Protect hospital property, equipment, facilities, and other assets from unauthorised access or damage.
• Follow safeguarding, confidentiality, data protection, and information security requirements.
• Work collaboratively with clinical teams, reception staff, facilities personnel, and other security officers.
• Assist with lost property enquiries and visitor management according to hospital procedures.
• Follow workplace health and safety requirements and report hazards promptly.
• Attend required security briefings, training sessions, and incident reviews.
• Maintain a professional appearance and demonstrate respectful behaviour at all times.

Qualifications & Skills

• Previous experience in security, customer service, facilities support, or a similar role is beneficial.
• A valid Security Industry Authority (SIA) licence, where required for the duties performed.
• Good observation, awareness, and incident-reporting skills.
• Strong verbal communication and interpersonal abilities.
• Ability to remain calm and professional in stressful or challenging situations.
• Understanding of conflict management and de-escalation techniques.
• Ability to follow security procedures, instructions, and emergency protocols.
• Good written skills for completing incident reports and maintaining records.
• Understanding of confidentiality, safeguarding, and professional boundaries.
• Ability to work effectively with healthcare staff, patients, visitors, and external agencies.
• Good problem-solving and decision-making skills.
• Reliable, punctual, and responsible approach to work.
• Physical ability to undertake the duties of the role, including walking and standing for extended periods, where required.
• Basic computer skills for security systems and electronic reporting, where applicable.
• Flexibility to work shifts, including nights, weekends, and public holidays, according to operational requirements.
• Willingness to complete hospital-specific security, safety, and emergency-response training.

What the Role Offers

• An opportunity to contribute to the safety and security of a healthcare environment.
• Experience working alongside hospital teams and security professionals.
• Training in site-specific security procedures and emergency response, where available.
• Opportunities to develop communication, incident management, and conflict-resolution skills.
• A structured working environment with established policies and procedures.
• Potential career progression into Senior Security Officer, Security Supervisor, or Security Operations roles.
• Employee benefits and professional development opportunities, subject to the employer's arrangements.
• Salary, shift patterns, annual leave, and other benefits according to the official employment terms.

How to Apply

Candidates who are alert, dependable, and committed to maintaining a safe environment are encouraged to apply. Please include relevant security or customer service experience, details of any applicable SIA licence, availability, and contact information with your application.

Applicants should review the official vacancy requirements to confirm the required licences, qualifications, experience, and employment conditions.

Pay: £19.00-£29.00 per hour

Expected hours: 39.0 per week

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• Gym membership
• Health & wellbeing programme
• Referral programme
• Sick pay
• Store discount

Work Location: In person