Hospitality Ambassador

What this job involves: As a Hospitality Ambassador at JLL, you will be the welcoming face of our retail center, delivering exceptional experiences to every guest. In this role, you will provide proactive, high-quality service, helping visitors navigate the property and surrounding community. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and your dedication to outstanding hospitality will bring this vision to life daily.

What your day-to-day will look like:

• Deliver welcoming, professional customer service to all retail center guests and visitors.
• Provide accurate directions and helpful recommendations regarding retailers, dining, and local attractions.
• Proactively assist guests using an "above and beyond" approach to service.
• Maintain and update guest service materials, maps, and local directories at the desk.
• Collaborate with retail partners to build strong on-site relationships.
• Promote and sell property gift cards to meet established center goals.
• Stay informed about local trends, citywide events, and nearby hotspots.
• Support your team's success, as we believe the most effective teams are built when everyone is empowered to thrive.

Expected Schedule: 40 hours per week across 5 days, Saturday and Sunday availability is required Required qualifications:

• Two or more years of experience in hospitality, customer service, or retail.
• Excellent communication skills with a polished, professional demeanor.
• Strong problem-solving abilities and comfort in approaching guests.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• A collaborative team-player mindset with strong interpersonal skills.
• Proficiency with digital technology, including Microsoft Office and Google Workspace.
• Ability to stand for extended periods, unless a reasonable medical accommodation is needed.

Preferred qualifications:

• Prior experience in a luxury retail, high-end hospitality, or class-A commercial setting.
• Deep knowledge of local entertainment, dining, and transit options.
• Bilingual or multilingual skills.
• An eagerness to embrace more innovative ways of working and prioritize opportunities to strengthen your career.