Hospitality Coordinator

About AARO

AARO Hospitality Management is a Houston-based third-party hotel management company operating branded select-service and upscale-select hotels under IHG, Hilton, Marriott, and Choice flags. We currently manage 8 hotels across multiple states totaling approximately $32.5M in managed revenue. We are building a best-in-class platform with an operational turnaround thesis, and we are looking for someone who wants to build with us.

The Role

We are hiring a Hospitality Coordinator to serve as AARO’s centralized coordination hub across our multi-property portfolio. You work from our Houston office and service all properties virtually. Your job is to make sure every employee across every hotel is properly onboarded, trained, certified, and tracked, and that HR and operational items get organized and routed to the right people. This is a coordination role. You track, organize, follow up, and route. You do not make hiring decisions, conduct investigations, handle discipline, or determine claim outcomes.

What You Will Do

Process new hire onboarding across multiple ADP RUN accounts and follow up on outstanding items. Assign and track mandatory training across Traliant, National Course Portal, 360training, and brand portals including IHG Merlin, Hilton University, and Marriott MGS. Run weekly compliance audits, reconcile rosters, flag overdue and expiring certifications, and keep the Monday.com tracker current. Send weekly compliance summaries to each GM and execute the escalation protocol for incomplete training. Manage the rolling certification renewal cycle and produce monthly compliance reports per property and portfolio-wide. Deactivate separated employees across all platforms within 48 hours. Conduct mock brand QA audits to keep every property audit-ready.

Also In Scope

Manage job listings and route applications to the correct GM, with initial phone or video screening before the GM’s time is spent. Maintain the performance review calendar and track completion. Receive incident reports and workers’ comp claims, organize complete documentation packages, and route them to the right party while tracking every open item to resolution. Track recurring property deadlines such as license renewals and insurance certificate expirations. Send a weekly email to all portfolio employees covering training reminders, recognition, safety, and milestones.

What We Are Looking For

At least 2 years of HR administrative, training coordination, or hospitality operations experience. ADP experience (RUN or Workforce Now). Experience administering a learning management system. Strong organizational skills and persistent follow-up across multiple properties. Professional communication, including enforcing deadlines with GMs who do not report to you. Comfortable working independently. Hospitality and multi-property or multi-state coordination experience strongly preferred, along with familiarity with Traliant, 360training, or a major hotel brand learning portal and Monday.com.

First 90 days

Complete a baseline certification audit across all properties. Build and validate the Monday.com compliance tracker. Establish the weekly GM compliance cadence. Complete one mock QA audit per brand. Set up the performance review calendar and the workers’ comp and employee relations routing workflow. Document SOPs for every recurring process.

Compensation and Benefits

Base salary $50,000 to $65,000 depending on experience. Paid time off. Health insurance. 401(k) coming soon.

About You

You want to build something. You are comfortable in a small, fast-moving team where your work matters immediately, and you want to grow into a bigger role as the company does.

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• Have you ever administered or managed a learning management system (LMS), assigning courses, tracking completions, and pulling reports?
• Are you comfortable working from an office in Houston, TX, full-time? This is a full-time, in-office position.
• This role requires you to follow up with and enforce deadlines on hotel General Managers who do not report to you. Are you comfortable holding people accountable when they are not your direct reports?
• What do you enjoy about the hospitality industry?
• Are you familiar with any of the following platforms? Select all that apply.

Traliant, 360training, IHG Merlin or MyLearning, Hilton University, Marriott MGS or Digital Learning Zone, Best Western University, Monday.com

Experience:

• Training Coordination: 2 years (Preferred)
• Hospitality: 2 years (Preferred)

Work Location: In person