Louisiana Spirits

Hospitality Customer Service Associate (Bartender Focused)
Job Description
Louisiana Spirits Distillery is seeking an experienced Hospitality Customer Service Associate/Bartender to join our Visitor Center team. This is a dynamic, customer-facing role ideal for someone with strong Bartending/Mixology experience, excellent operations/organizational skills, social media skills and a passion for delivering exceptional guest experiences. This position plays a key role in supporting our Gift Shop, Tourism, Lounge, and Event Center operations.
Position Overview
This role involves cross-training across all Visitor Center functions to ensure seamless operations and outstanding customer service. While the position includes hospitality responsibilities, it is primarily bartender-focused, with approximately 80% of time spent supporting Lounge and Event Center operations and 20% dedicated to retail operations.
Candidates should be comfortable prioritizing Bar Operations and Organization, Guest Engagement, Social Media Content, Tourism, and Retail Sales.
Business Hours
<ul>
<li>Retail/Gift Shop: Monday–Saturday, 9:00 AM–5:00 PM (Variable Schedule)</li>
<li>Lounge: Monday–Thursday, 11:00 AM–9:00 PM (Variable Schedule)</li>
<li>Event Center: Varies based on scheduled events</li>
</ul>
Schedule Requirements:
This position requires a flexible, variable schedule based on operational needs. Scheduled hours may fall outside of normal business hours to support special events, bartending, and hospitality operations.
Availability for days, nights, weekends, holidays, and special events is required.
Key Responsibilities
<ul>
<li>Primary focus on Lounge, Visitor Center and Retail Operations , including sales, merchandising, inventory management, and guest engagement</li>
<li>Open and close the Lounge, Gift Shop and Event Center</li>
<li>Greet and engage visitors, providing exceptional customer service</li>
<li>Conduct and coordinate distillery tours (up to 6+ daily, 30–45 minutes each)</li>
<li>Bartend for Lounge service and special events as needed (approximately 80% of role)</li>
<li>Promote/Drive Foot Traffic/Content Creation</li>
<li>Merchandise, stock, and manage inventory</li>
<li>Assist with Gift Shop operations and Lounge/Event bartending</li>
<li>Maintain cleanliness of bar areas, retail spaces and floors</li>
<li>Follow safety, health, and environmental guidelines</li>
<li>Participate in company training programs</li>
<li>Perform additional duties as assigned</li>
</ul>
Qualifications
<ul>
<li>Minimum age: 21 years old</li>
<li>Ability to pass drug screening and background check</li>
<li>High School diploma or equivalent</li>
<li>Previous experience in luxury retail, hospitality, restaurant, or bar environments</li>
<li>Strong interest in Bartending/Mixology, Retail Sales and Customer-Facing Hospitality</li>
<li>Professional maturity, sound judgment, and commitment to results</li>
<li>Ability to stand for 6+ hours per day</li>
<li>Ability to lift up to 50 lbs</li>
<li>Reliable transportation</li>
</ul>
Compensation &amp; Benefits
<ul>
<li>Competitive salary, paid in 26 biweekly (twice-monthly) pay periods</li>
<li>401(k) retirement benefits with company match</li>
<li>Healthcare insurance provided for employee</li>
<li>Dependent coverage available at employee’s expense</li>
<li>Paid Time Off after completion of probationary period</li>
<li>Includes sick time and holidays</li>
<li>Vacation Paid Time Off begins after one full year of employment, based on an eligible accrual system</li>
</ul>
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Employee discount</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
Experience:
<ul>
<li>Bartending: 1 year (Required)</li>
</ul>
Shift availability:
<ul>
<li>Day Shift (Preferred)</li>
<li>Night Shift (Preferred)</li>
</ul>
Work Location: In person

Hospitality Customer Service Associate (Bartender focused)

Hospitality Customer Service Associate (Bartender focused)

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