Hospitality Manager

Job Overview

At General Admission, we're redefining what it means to be a sports restaurant. We combine elevated dining, handcrafted cocktails, exceptional hospitality, and an energetic atmosphere to create an experience our guests can't find anywhere else.

Our mission is simple: deliver exceptional hospitality, chef-driven food, and an exciting environment that keeps guests coming back.

We are looking for passionate, hardworking individuals who take pride in creating unforgettable guest experiences. If you thrive in a fast-paced environment, enjoy working with an ambitious team, and want to grow with one of the fastest-growing hospitality brands, we'd love to meet you.

Who We Are

General Admission is an elevated kitchen and bar built for people who love great food, premium drinks, live sports, and genuine hospitality. We've created a modern, upscale environment where quality comes first. From our chef-inspired menu and handcrafted cocktails to our state-of-the-art viewing experience and stylish design, every detail is intentionally designed to exceed expectations.

Responsibilities

• Provide warm, welcoming, and attentive hospitality to every guest.
• Greet guests promptly and create a positive first and lasting impression.
• Assist with seating, reservations, waitlists, and general guest needs.
• Maintain strong knowledge of the menu, beverages, specials, and restaurant offerings.
• Anticipate guest needs and respond quickly and professionally to requests.
• Support servers, bartenders, hosts, bussers, and food runners to ensure smooth service.
• Maintain cleanliness and organization throughout dining, bar, and guest-facing areas.
• Monitor tables and dining areas to ensure guests are comfortable and well cared for.
• Communicate effectively with management, kitchen staff, and other team members.
• Handle guest concerns with professionalism and involve management when necessary.
• Follow all restaurant service standards, safety procedures, and company policies.
• Maintain a polished, professional appearance and positive attitude throughout each shift.
• Help create an energetic, welcoming atmosphere that reflects the restaurant’s brand and hospitality standards.
• Be flexible and willing to assist wherever needed during high-volume service.
• Work efficiently in a fast-paced environment while maintaining attention to detail and genuine hospitality.

Skills

• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively.
• Proven experience supervising hospitality teams within hotel or similar environments.
• Strong knowledge of hotel management operations, including front desk functions and guest services.
• Expertise in revenue management, budgeting, financial operations, and property management systems (PMS).
• Excellent leadership skills with the ability to motivate teams and manage human resources efficiently.
• Exceptional customer service skills coupled with professional phone etiquette across multi-line phone systems.
• Familiarity with hospitality reservation systems and property management software for smooth operational workflows.
• Ability to communicate clearly and confidently with staff at all levels while fostering teamwork.
• Experience managing hospitality operations budgets with a focus on financial performance improvement.
• Knowledge of hotel guest service standards and procedures to ensure consistent delivery of high-quality guest experiences.

The ideal Hospitality Manager is a servant leader who leads from the floor, inspires their team through example, and refuses to compromise on hospitality, quality, or execution. They are financially disciplined, operationally excellent, and passionate about building a culture where both guests and employees feel valued. Most importantly, they understand that great restaurants are built through exceptional people, consistent standards, and genuine hospitality.

We value energetic leaders who are passionate about hospitality management and dedicated to delivering exceptional service at every level. This paid position offers an engaging environment where your management skills can truly shine!

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Health insurance

Work Location: In person