Hospitality Manager

Strategic Leadership & Operational Excellence

• Define a hospitality program and services roll-out aligned with Richemont standards;
• Deliver high level services (reception, events, F&B, conciergerie…), proactively identify and address operational challenges across the portfolio.
• Manage all Food & Beverage services, including the cafeteria, catering service, coffee corners, VIP support, encompassing budget management, strategy definition, and seamless execution.
• Provide ongoing support to Maisons to enhance the workplace experience and apply our Hospitality guidelines respecting a seamless and elevated service for all.
• Manage service providers across the portfolio, identifying synergies to ensure efficiency and service quality through an Integrated Facility Management (IFM).
• Coordinate all our conference center bookings, set-up, VIP demands, F&B services and activations.
• Create and develop a concierge services offer for all sites.
• Manage stock and inventories within the scope of responsibility
• Manage local projects and ensure successful implementation of digitalization and automation initiatives for offices and hospitality experience (Visitor Management etc.).
• Demonstrate agility and adaptability in multitasking, consolidating and summarizing offices event requirements - Coordinate when needed workplace activations.
• Implement KPI and SLA’s monitoring and reporting to enable continuous improvement of services quality.
• Develop and monitor operating budgets with a focus on performance and synergy.
• Guarantee regulatory compliance across the entire scope, including Sustainability requirements.
• Creation of purchase orders and invoicing follow-up for the scope of responsibility.

Communication & Relationships

• Promote collaboration with internal division (Maisons and Richemont) following correct lines of communication and best practices sharing.
• Facilitate seamless events and operations through effective Change Management and Communication, ensuring engagement and alignment.
• Maintain positive communication with suppliers and partners, fostering strong collaboration.
• Structure and develop Workplace & Hospitality team to reflect the 4 pillars.
• Ensure solid communication with Local, Regional and Group.

Education

• Bachelor’s or Master’s degree from a business school, Hospitality school, or equivalent.
• Specialization in Hotel industry, hospitality or luxury retail is mandatory.

Experience

• 5 to 8 years of experience in hotel or service office management, ideally in the luxury industry.
• Proven experience managing multi-site portfolios in an international environment.
• Fluent English is essential; additional languages are a strong asset.

Key Skills

• High standards, attention to detail and results-oriented mindset.
• Strong project management proficiency.
• Humility, responsiveness, agility and communication skills with stakeholders at all levels.