Hospitality Manager

Job Overview

We are seeking a dynamic and energetic Hospitality Manager to lead and oversee all aspects of our hotel operations. This pivotal role involves managing daily hotel activities, ensuring exceptional guest experiences, and maintaining operational excellence. The ideal candidate will possess a strong background in hospitality management, team leadership, and financial oversight, with a passion for delivering outstanding customer service. As a Hospitality Manager, you will drive team performance, optimize revenue, and uphold the highest standards of hospitality and guest relations to create memorable stays for our guests.

Responsibilities

• Oversee daily hotel operations, including front desk activities, guest services, housekeeping, and food & beverage services
• Lead and manage hospitality teams, fostering a positive work environment and ensuring team members meet hotel standards and performance goals
• Supervise the use of property management systems (PMS) and hospitality reservation systems to maximize booking efficiency and accuracy
• Manage hospitality operations budgets, including revenue management, cost control, and financial reporting to ensure profitability
• Maintain hotel guest service standards by monitoring guest interactions, resolving issues promptly, and enhancing overall guest satisfaction
• Coordinate with human resources on staffing needs, training programs, and employee performance evaluations
• Implement and uphold hotel policies related to customer service, safety protocols, and property maintenance
• Conduct regular night audits to reconcile accounts and ensure financial accuracy across all transactions

Qualifications

• Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities
• Strong knowledge of hospitality management principles, revenue management strategies, and property management systems (PMS)
• Excellent managerial communication skills with the ability to lead diverse teams effectively
• Multilingual or bilingual abilities are highly desirable to serve a diverse clientele
• Demonstrated expertise in managing hospitality operations budgets and financial operations
• Exceptional customer service skills with a focus on guest relations and problem resolution
• Experience overseeing front desk operations, multi-line phone systems, and phone etiquette
• Knowledge of human resources practices within the hospitality industry
• Prior experience with night audit procedures is preferred
• Leadership qualities that inspire teamwork, accountability, and continuous improvement

Join us as a Hospitality Manager to shape memorable guest experiences while leading a passionate team dedicated to excellence. We value energetic professionals who thrive in fast-paced environments and are committed to elevating the standards of hospitality. This role offers an exciting opportunity to make a significant impact within our organization while advancing your career in the vibrant world of hospitality management.

Pay: $25.00 - $35.00 per hour

Benefits:

• Paid time off

Work Location: In person