Hospitality Programs Coordinator

We are a team of inspired individuals who make a difference in people's lives. Our mission is to provide a home-away-from home for seriously ill children and their families, and to develop other programs and partnerships aimed at improving the lives of children in Hawaii and the Pacific.

We are looking to reinforce our team with people who care, are decisive, and prepared to do a lot of good. If you are talented, energetic and excited to share in our commitment of building a greater future, Ronald McDonald House Hawaii has a career opportunity for you.

Job Overview
Under the direction of the Director of Programs, the Hospitality Programs Coordinator is responsible for the daily management and operations of the Hospitality Carts and Services located at the partner hospitals and facilities. The Hospitality Programs Coordinator manages the volunteers, interns, and staff that support the program including but not limited to recruitment, scheduling, and training. This position primarily works during business hours, Monday through Friday. Additionally, the Hospitality Programs Coordinator must be on-call for volunteer needs or for event support in the evening and on weekends if necessary. This position is subject to the general policies established by the Board of Directors.

Responsibilities

• Hospitality Programs Operations – Oversees the operations of Hospitality Carts and services at partner hospitals and facilities. Ensures the program maintains a reasonable and adequate inventory in-house and at the individual carts. Manages and maintains program budget. Works with staff and external partners to secure and foster donations for the program. Ensures service products (food and supplies), carts, and designated areas are safe and clean at all times. Ensures program, organizational, partner (hospital) policies and procedures are maintained at all times.
• Volunteer Management - Supervises, evaluates, and provides guidance to Hospitality Program volunteers. Responsible for overseeing cart/program staffing duties including recruitment, retention, training, scheduling, management of work assignments, resolution of personnel issues, and performance evaluations of volunteers to ensure compliance with established standards. Performs outreach activities to foster the recruitment of Hospitality Program volunteers. Develops and provides training on procedures and updates to ensure proper program delivery. Provides communication to all volunteers regarding updates, scheduling, etc. Assists in maintaining databases and with volunteer recognition efforts and events primarily involving the Hospitality Program.
• Service Delivery & Communication – Ensures volunteers work towards creating positive experiences for guests, recipients, and partners. Promotes a positive image of the Ronald McDonald House Hawaii through exceptional communications, behavior, and professional attitude. Maintain positive relationships with all volunteers, staff, and the community at large. Serves as the main point of contact and liaison for the program for volunteers, staff and partners (hospitals). Responsible for service delivery and guest and partner relations. Resolves any conflicts through positive and respectful means and reports outcomes to Director of Programs.
• Hospitality Program Management - Develops and maintains policies and procedures to support effective delivery of the program and services. Regularly assesses program’s policies and procedure and works with Director of Programs to make any necessary changes and improvements. Manages data collection of services, inventories, and volunteers for reporting purposes. Provides Director of Programs input and recommendation on data collection, results, and program improvements based on data. Assist in the development and expansion of program. Provides analysis and recommendations to further the programs impact.
• Miscellaneous - Performs other miscellaneous duties and functions as may be assigned by the Senior Leadership team to support and further the mission of Ronald McDonald House Hawaii. Assists with special events and activities as needed. Demonstrates willingness to work as part of a team and assists co-workers in other organizational and program work as needed or required.

Skills

• High-school diploma and equivalent course work/training in human services, health sciences or related field. Related degree or progression towards a degree preferred.
• Effective time-management, organizational skills and management of details with ability to problem-solve, prioritize, multi-task, and exercise good judgement.
• Excellent interpersonal, verbal and written communication skills. Ability to effectively communicate with agencies, staff, volunteers and guests.
• Ability to work within a team environment. Positive attitude, with sensitivity to the needs of guest families and co-workers.
• Able to use Microsoft Word, Excel and Outlook. Able to learn software programs such as Family Registry for data entry and record-keeping.
• Ability to lift up to 25 pounds.
• Valid driver’s license and clean driver’s abstract for the operation of House vehicles to transport House guests, run errands, deliver/pick up House supplies, materials, donations, etc.
• Able to meet requirements of partner hospital volunteer programs – may require additional background check(s), up-to-date vaccination status, etc.
• CPR Certification required for all staff with Guest Services responsibilities.
• Commitment to the mission and goals of the organization.

For consideration, please email your resume to [email protected].
No phone calls, please.

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person